ATLANTA, Feb. 27, 2015 /PRNewswire/ -- Innotrac
Corporation, a best-in-class commerce provider integrating digital
technology, fulfillment, contact center and business intelligence
solutions, announced today that it has partnered with Multichannel
Merchant to present the Excellence in Customer Experience
Awards.
The inaugural award show is set to be held April 16 at Multichannel Merchant's 2015
Operations Summit in Louisville,
Kentucky. The awards honor the power of eCommerce Operations
and its role in the success of the brands they represent.
The winners and finalist selections are based on Innotrac's
SmartHub® Industry Benchmarking data. SmartHub® evaluates the
performance of 250 leading merchants across 95 data points,
tracking the entire eCommerce experience from ordering, to
shipping, packaging, customer service, and returns. The data
is collected and analyzed six times per year, with additional
special studies focused on eCommerce performance during the holiday
peak season as well as new operational trends within the
industry.
Awards will be presented to those retailers showing Excellence
in the following categories: Best Packaging; Best Shipping &
Delivery Experience; Excellence in Brand Communication; Best
Customer Returns Experience; The Customer Experience Leader Award
and Retail Innovator of the Year.
For more information about the Excellence in Customer Experience
Awards Program visit http://www.operationssummit.com/. For
detailed information about SmartHub® go to
https://www.innotrac.com/solutions/smarthub-intelligence/.
About Multichannel Merchant
MULTICHANNEL MERCHANT reaches key decision makers
responsible for ecommerce, management, marketing and operations at
companies that sell merchandise through multiple channels—including
ecommerce and catalog. Multichannel Merchant delivers
original research, as well as in-depth analysis of trends and best
practices, news, tactical/how-to, executive summaries, technology
and supplier comparisons, tip sheets & resource information to
help companies sell & deliver products wherever and whenever
the customer wants them – at home, work, store or other
locations.
The Operations Summit, April
14-16, in Louisville, KY is
the show exclusively devoted to Direct-to-Customer operations &
fulfillment. The show features 50+ merchant speakers, 6 tours
of DTC distribution centers and 70 solutions providers.
About Innotrac
Innotrac is a best-in-class commerce provider integrating
digital technology, fulfillment, contact center and business
intelligence solutions to support global brands. Innotrac's
fulfillment, order management and contact center solutions are
integrated with all major web platforms, and seamlessly integrate
with any required partner technologies. The Company employs
sophisticated order processing and warehouse management technology
and currently operates ten fulfillment centers and one call center
spanning all time zones across the continental United States.
Innotrac Europe GmbH has a network of fulfillment centers, call
centers, and returns processing facilities with operations in the
UK, Germany, France, Denmark, Sweden, Poland, Austria, Italy, Switzerland, Ireland, Spain and the
Netherlands. Connect with Innotrac at
www.innotrac.com or
http://www.linkedin.com/company/innotrac.
Media Contact:
Brad Dorfman
678-584-4127
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visit:http://www.prnewswire.com/news-releases/innotrac-partners-with-multichannel-merchant-to-present-2015-excellence-in-customer-experience-awards-at-operations-summit-300042916.html
SOURCE Innotrac