Lifespan Health, OCHIN, and UNC Health are
among the first of over 150 health systems, hospitals, and medical
centers to free clinicians from administrative tasks and increase
clinical efficiency
BURLINGTON, Mass., Jan. 18,
2024 /PRNewswire/ -- Nuance®
Communications, Inc., a Microsoft Company today announced the
general availability of Nuance® Dragon®
Ambient eXperience™ Copilot (DAX™ Copilot) embedded in Epic. This
AI-powered system, which is available for full integration into the
Epic electronic health record (EHR), automates the creation of
clinical documentation during patient exams, reduces administrative
tasks, and helps physicians focus on patient care.
DAX Copilot embedded in Epic is the result of a pioneering
partnership between Microsoft, Nuance, and Epic to accelerate
innovation of conversational, ambient, and generative AI solutions
for EHR users to expand care access, enhance provider and patient
experiences, and improve healthcare outcomes. The solution securely
drafts clinical notes, recording in-office and telehealth patient
visits with patient consent directly in Haiku—Epic's mobile
application—and produces a draft note for immediate physician
review and completion. This industry-first integration builds on
proven DAX ambient AI technology used by thousands of providers
nationwide.
According to survey data from thousands of clinicians using DAX
conducted in early 2023, clinicians using DAX have reported a
significant reduction in documentation time, an increase in the
number of patients they are able to see per day, and a decrease in
cognitive burden. Nuance DAX users report that the ambient solution
reduced feelings of burnout and fatigue by 70%, and cut time spent
on clinical documentation by 50%, including reports of seven
minutes saved per encounter and five additional appointments added
on average per clinic day. The vast majority of patients say their
physicians are more personable and focused when using Nuance DAX
solutions during exams.
"We're proud to be among the early adopters of this integrated,
scalable and proven solution to help OCHIN network providers
automate their clinical documentation, improve efficiency, and
enhance the connected care experience of their patients," said
Kim Klupenger, Chief Experience
Officer at OCHIN.
Lifespan Health and UNC Health are among the more than 150
health systems, hospitals, and medical centers that are set to
deploy DAX Copilot embedded in Epic at scale. The widespread
deployment and adoption of DAX Copilot not only enhances clinical
workflows, but also elevates the overall patient care
experience.
"Our clinicians say that DAX Copilot enhances the already vital
role of the Epic EHR by making clinical documentation an intuitive
and straightforward part of providing high-quality patient care,"
said Brent Lamm, CIO of UNC Health.
"Patients also say how much they value the conversational
interactions they have with their providers and how they truly feel
seen and heard during visits while DAX Copilot unobtrusively takes
care of the clinical documentation."
"Our core goal is to improve the care of every patient. This
happens best when there is time and space for conversations between
patients and clinicians because the system does the heavy lifting
of creating the note," said Seth Hain, SVP of R&D at Epic.
"It is breathtaking to watch years of collaboration with Nuance
come together in a meaningful way."
"Even by the high standards and strong results established over
our years-long collaboration, our pioneering partnership to
integrate DAX Copilot with the Epic ecosystem stands out," said
Peter Durlach, CVP, Chief Strategy
Officer, Microsoft Health and Life Sciences. "Our commitment to
deliver a robust solution for some of healthcare's most pressing
issues in less than six months signals a new era in accelerated
innovation driven by leaders like Epic and using the combined
expertise, resources, and responsible AI development capabilities
of Nuance and Microsoft."
DAX Copilot has controls in place to support Nuance's compliance
with HIPAA and is developed with a commitment to create AI-powered
solutions that are trustworthy, safe, and secure. For more
information about DAX Copilot embedded in Epic and other ambient AI
solutions visit
https://www.nuance.com/healthcare/campaign/demo/nuance-dax-copilot-for-epic.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. Epic is a registered
trademark of Epic Systems Corporation. All other trademarks
referenced herein are the property of their respective
owners.
About Nuance Communications
Nuance
Communications is a technology pioneer with market leadership
in conversational, ambient, and generative AI. A full-service
partner trusted by 77 percent of U.S. hospitals and more than 75
percent of the Fortune 100 companies worldwide, Nuance creates
intuitive solutions that amplify people's ability to help others.
Nuance is a Microsoft company.
Media Contacts:
Nuance
Communications
Caitlyn Keating
603-205-4775
ckeating@microsoft.com
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SOURCE Nuance Communications, Inc.