Clones Match the On-Site Human Talent for Cohesive Voice
Branding
KALAMAZOO, Mich., July 26,
2024 /PRNewswire/ -- Easy On Hold, a leading provider
of on hold and background music for businesses, announces the
launch of its EOH AI Studio, a generative AI voice site that
allows clients to instantly create and download IVR and auto
attendant prompts. The feature solves the problem commonly faced by
phone and communications technicians who install or update phone
systems and require professional voice recordings "on the spot, but
don't want to record them with their own voices, or have used other
AI options out there and have been disappointed with the results,"
says Julie Brown, Easy On Hold
President and CEO.
Clients can self-serve in seconds, with
text to speech and foreign translation for virtually any language
they require.
"Phone techs are moving fast, working for enterprises which can
require hundreds of prompts and recordings for inbound callers
navigating to departments or specific types of assistance," Brown
said. "Phone techs end up recording these prompts themselves, or
waiting days for human voice over talents to complete them, or
using inferior AI sites that sound too robotic and off-putting.
With EOH AI Studio, our clients can self-serve in seconds,
with text to speech and foreign translation for virtually any
language they require."
Brown says the EOH AI Studio is unique in that the main
clones are those of the on-site human voice over talents. "If
you've already been using our on-staff voice overs for your on hold
marketing or other audio marketing, you can begin using the clones
of these voices to speed up turnaround time on projects, and ensure
cohesive voice branding," Brown explained. "The clones of these
on-staff humans can speak any language, so it's the same voice
heard by all your callers – that's a nice touch."
EOH AI Studio also includes free re-reads of scripts when
the clones don't deliver the type of emotion, phrasing or
pronunciation desired by the client. "If you don't care for what
the clone provided, just ask for a human re-read for no extra fee.
You can't do that with the leading AI services out there," said
Brown.
EOH AI Studio includes:
- Text to speech tool
- Foreign language translation tool
- Multiple results for each script, with different types of
phrasing
- Free human re-read in all languages if the cloned voices don't
deliver the desired result
- 68+ languages, dialects and accents
- In addition to clones of the on-staff human voiceover talents,
many other clones to choose from when additional voices are
desired
About Easy On Hold
Founded in 1997, Easy On Hold revolutionized music on hold
technology with the introduction of a live stream of licensed music
and custom content in 2013. Today, Easy On Hold leads the industry
in innovation with end-to-end streaming applications, both
cloud-based and on-prem in Avaya, Microsoft Teams Phone, Cisco,
Genesys, FreeSwitch, Asterisk, Broadsoft and dozens more, providing
a seamless experience across nearly all VOIP and PBX phone system
platforms. Easy On Hold is dedicated to driving more customer
engagement and resulting revenue for its thousands of customers
around the world.
Media Contact:
For more information about AI Voice or to schedule an interview,
please contact:
Tim Brown, Vice President and Chief
Technology Officer
888-798-4653
Tim.brown@easyonhold.com
easyonhold.com
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SOURCE Easy On Hold