National Australia Bank Admits Some Customer Details Sent to Incorrect Email
16 December 2016 - 6:09PM
Dow Jones News
By Robb M. Stewart
MELBOURNE, Australia--National Australia Bank Ltd. (NAB.AU) has
written to about 60,000 customers to tell them details of new
accounts set up from overseas had been sent to an incorrect email
address.
The mistake was caused by human error and identified through
internal checks, the bank said Friday.
NAB, one of Australia's largest lenders, said the email that was
sent included customers' details such as their names, addresses and
account numbers, although not any passwords.
The accounts that were affected were set up by NAB's migrant
banking team while the customers were living overseas. The error
didn't impact customers who set up an account in Australia.
NAB said customers' accounts have been reviewed and no unusual
activity has been identified. About 40% of the customers had either
closed or not used their account this year, and 19,000 of the
accounts have a balance of less that 2 Australian dollars
(US$1.47), it said.
NAB said it had notified industry regulators, including the
Office of the Australian Information Commissioner and the
Australian Securities and Investments Commission.
Write to Robb M. Stewart at robb.stewart@wsj.com
(END) Dow Jones Newswires
December 16, 2016 01:54 ET (06:54 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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