Sopra Steria Wins £369m Deal to Transform Services on Behalf of NS&I
06 December 2023 - 6:00PM
Business Wire
Digital transformation specialist will help
millions of savers across the UK
Regulatory News:
Sopra Steria (Paris:SOP), the purpose-led digital transformation
provider, has been awarded two major contracts, with a combined
value of £369m, by National Savings and Investments (NS&I), the
UK’s government-owned savings bank best known for Premium
Bonds.
Sopra Steria will manage tens of millions of customer contacts
each year, and a savings book of more than £220bn, helping millions
of savers across the country.
The transformation specialist will manage NS&I’s frontline
contact centre to assist customers with digital self-service
interactions. Within this, the organisation will provide improved
options for those in vulnerable or digitally excluded situations to
ensure all customers have appropriate and inclusive access to
NS&I services.
Service transition, which begins in spring 2024, will see Sopra
Steria responsible for helping deliver vital government schemes
through NS&I’s Business-to-Business operation, including
Childcare Services, Help to Buy ISAs, Help to Save, the Mortgage
Guarantee Scheme, and the Court Funds Office.
John Neilson, CEO Sopra Steria UK, said:
“These contract wins solidify our position in the financial
services market in the UK and reflect our significant investment in
the sector. We’re ideally placed to create an exceptional customer
experience for NS&I’s savers, having delivered many similar
contracts, at scale, in both the private and public sectors.
“Our skilled and experienced teams have worked hard to create a
solution that ensures inclusivity and accessibility for all
NS&I’s customers. We’re looking forward to delivering the
transformational change NS&I needs.”
Matthew Smith, NS&I Chief Operating Officer, said:
“We’ve played a role in our savers’ lives for over 160 years and
in that time we’ve evolved as customer expectations have changed
and the industry has modernised. So I am delighted that after a
competitive process, the awarding of these packages is another
important milestone in our journey to becoming the UK’s most
trusted savings provider.
“Our transformation programme will significantly improve
customers’ experience of NS&I providing more flexibility and
choice while also improving our efficiency.”
Sopra Steria will also provide essential back-office services
for NS&I, including managing the end-to-end internal banking
service between NS&I and HM Treasury, HM Revenue and Customs,
and the Ministry of Justice.
ENDS
About Sopra Steria
Sopra Steria, a European tech leader recognised for its
consulting, digital services, and software development, helps its
clients drive their digital transformation to obtain tangible and
sustainable benefits. It provides end-to-end solutions to make
large companies and organisations more competitive by combining
in-depth knowledge of a wide range of business sectors and
innovative technologies with a fully collaborative approach. Sopra
Steria places people at the heart of everything it does and is
committed to putting digital to work for its clients in order to
build a positive future for all. With 50,000 employees in nearly 30
countries, the Group generated revenue of €5.1 billion in 2022.
The world is how we shape it.
Sopra Steria Group (SOP) is listed on Euronext Paris
(Compartment A) - ISIN: FR0000050809
For more information, please visit our website
www.soprasteria.co.uk
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Press contacts
Agency: Charmaine Chan,
Brands2Life, m: 07789 694355, e: charmaine.chan@brands2life.com
Sopra Steria: Emma Morgan, Sopra
Steria, m: 07961 138697, e: emma.morgan@soprasteria.com
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