ST. LOUIS, Feb. 17, 2011 /PRNewswire/ -- Charter
Communications, Inc. (Nasdaq: CHTR) announced today that telecom
and high-tech industry veteran John A.
Birrer joined Charter in January as Senior Vice President,
Customer Experience. He brings more than 20 years of experience in
senior-level leadership and operations, customer service and
loyalty positions, where he has worked to transform businesses into
customer-centric organizations.
Mr. Birrer comes to Charter from T-Mobile USA, where he most
recently served as Senior Vice President of Customer Loyalty. At
T-Mobile, he also held positions as Senior Vice President of
Customer Service during a time that saw T-Mobile recognized with
the J.D. Power and Associates award as "Highest Ranked Wireless
Customer Service Provider" for six consecutive years. At Charter,
he will act as the change agent for Charter's customer experience
transformation, providing strategic direction and vision for all
facets of defining, developing and delivering a superior customer
experience.
"Over the past several years, Charter has made significant
improvements; however, we recognize there is great opportunity to
further enhance the overall experience for our customers," said
Charter President and CEO Mike
Lovett. "John and Charter's 16,000 plus employees are
dedicated to making Charter a leader in customer satisfaction."
Prior to his eight plus years of leadership at T-Mobile USA, Mr.
Birrer was Program Director, World Wide Contact Center Operations,
for IBM Corporation. He began his career as a care representative
at MCI. Mr. Birrer received his Bachelors degree in economics and
mathematics at Hendrix College and did
graduate work in economics at Dedman College, Southern Methodist University.
"Actions speak louder than words, and we will act at every level
of the organization to enhance our customers' experience," said Mr.
Birrer. "Charter is committed to making continuous service and
product enhancements to achieve the longer term goal of becoming
our customers' trusted advisor."
About Charter
Charter is a leading broadband communications company and the
fourth-largest cable operator in the
United States. Charter provides a full range of advanced
broadband services, including advanced Charter TV™ video
entertainment programming, Charter Internet™ access, and Charter
Phone™. Charter Business® similarly provides scalable, tailored,
and cost-effective broadband communications solutions to business
organizations, such as business-to-business Internet access, data
networking, business telephone, video and music entertainment
services, and wireless backhaul. Charter's advertising sales and
production services are sold under the Charter Media® brand. More
information about Charter can be found at charter.com.
SOURCE Charter Communications, Inc.