- Multi-year Digital Telco Transformation agreement
spans broad Ericsson portfolio of OSS/BSS and services, bringing
agility to Entel's businesses in Chile and Peru
- Transformation will enable Entel to introduce
real-time capabilities and lean processes to better understand
customers and optimize the way it interacts with them
- Entel to offer customers a consistent omnichannel
experience while reducing costs and accelerating delivery of new
services
Ericsson (NASDAQ: ERIC) today announces that
Entel, based in Santiago, Chile, will undergo a Digital Telco
Transformation that will position the operator for speed,
efficiency and success in the Networked Society. The transformation
will be enabled with a broad range of OSS/BSS solutions from
Ericsson and its partners, as well as consulting and systems
integration services that support Entel's full business and
portfolio.
The multi-year deal represents a landmark digital
transformation initiative in Latin America, and will help Entel to
achieve high levels of operational agility and improved service
delivery across its operations in Peru and Chile.
The Ericsson solution will help Entel subscribers
to carry out a wide range of activities digitally. For example,
they will be able to find information online, compare offerings,
make online purchases, and get fast and automated deliveries. They
will also be able to receive promotions, share shopping and usage
experiences, enjoy a seamless experience, use self-care or
self-provisioning solutions, and self-configure services and
devices.
Entel saw the need for a Digital Telco
Transformation following a period of sustained subscriber growth
and the acquisition of Nextel Peru, which resulted in disparate
network operations. Through the transformation, Entel expects to
provide consumers with a consistent omnichannel experience -
thereby helping to increase its Net Promoter Score® while reducing
the cost of customer interactions.
Entel also aims to reduce time-to-market for new
product launches and empower business customers to self-manage
their corporate accounts. Ericsson will automate and align
back-office processes to reduce costs for Entel, while implementing
and providing application development and maintenance for a
comprehensive suite of Ericsson OSS/BSS solutions.
Antonio Büchi, CEO, Entel, says: "This is not a
technology project - it is a business project. The objective is to
transform our systems platforms and associated processes to offer
our customers a service experience that meets the expectations of
the digital society in which we live.
"The challenge in the telecommunications industry
is to innovate and constantly provide a better experience for our
customers. This agreement is a fundamental step toward achieving
this, and we are confident that by working together with Ericsson
we can offer a substantially better digital experience, lower our
costs and increase our agility".
The newly deployed solutions will empower Entel to
gain leadership in customer experience, product development, and
secure fraud and revenue assurance. As a result, Entel will have
the necessary tools to implement streamlined business processes and
automation while focusing on enhanced and personalized customer
experiences.
Sergio Quiroga, Head of Region Latin America and
Caribbean, Ericsson, says: "By combining first-class consulting and
systems integration services with the industry's most comprehensive
OSS/BSS portfolio, Ericsson will help Entel orchestrate and
monetize new opportunities within reach in the Networked
Society.
"This comprehensive transformation shows what is
possible when service providers take control of their network
operations and put the customer experience first."
To meet consumer demands, operators must
continually improve the customer experience, capture new revenues
and drive business efficiencies. Ericsson is enabling operators to
become agile and stay competitive with a comprehensive, unified
OSS/BSS software suite.
NOTES TO EDITORS
Digital Telco Transformation
Digital Telco Transformation Toolbox
Download high-resolution photos and broadcast-quality video at
www.ericsson.com/press
Ericsson is the driving force
behind the Networked Society - a world leader in communications
technology and services. Our long-term relationships with every
major telecom operator in the world allow people, business and
society to fulfill their potential and create a more sustainable
future.
Our services, software and
infrastructure - especially in mobility, broadband and the
cloud - are enabling the telecom industry and
other sectors to do better business, increase efficiency, improve
the user experience and capture new opportunities.
With approximately 115,000
professionals and customers in 180 countries, we combine global scale with technology and services
leadership. We support networks that connect more than 2.5 billion
subscribers. Forty percent of the world's mobile traffic is carried
over Ericsson networks. And our investments in research and
development ensure that our solutions - and our customers - stay in
front.
Founded in 1876, Ericsson has its
headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0
billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock
exchange in Stockholm and the NASDAQ in New York.
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations@ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations@ericsson.com
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Source: Ericsson via Globenewswire
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