ComEd Earns National Recognition for Outstanding Outage Management in 2023
06 March 2024 - 6:18AM
Business Wire
Research organization Chartwell recognizes
three ComEd programs to prevent, manage customer outages
Following the honor of being named the nation’s most reliable
utility in 2023, ComEd today announced that it has been recognized
by Chartwell, a utility-focused research organization, with three
awards for its outstanding outage management in 2023. The awards
include: Gold in Emergency Management for ComEd’s Operation Power
Play event, Gold in Outage Operations for ComEd’s Unmanned Aircraft
System (UAS) program, and Bronze in Outage Operations for ComEd’s
new Area Restoration Management Team program. The Chartwell Outage
Best Practices Awards recognize excellence among electric and gas
utilities in the areas of Outage Operations and Outage
Communications.
“ComEd is committed to supporting our customers by building and
maintaining one of the country’s most reliable and resilient power
grids, especially in the face of climate change that is bringing
more extreme weather to the region – including 11 tornadoes just
last week,” said David R. Perez, ComEd COO. “One of the best
ways we can support our customers is by taking proactive steps
before an outage occurs to ensure that our teams are prepared under
any circumstances. Through groundbreaking programs, ComEd employees
are continually finding new and innovative ways to support the most
reliable grid in the nation.”
“We are very excited to present ComEd with three of this year’s
Chartwell Outage Awards. Their work reflects a comprehensive
approach to supporting the power grid and customers, from proactive
planning to innovative outage response tactics,” said Russ
Henderson, Chartwell’s Director of Research. “These programs are
strong examples of how technology, planning and collaboration can
strengthen recovery efforts across the grid. We hope other
utilities can take something useful from ComEd’s experience, and we
are excited to see what new outage-related solutions emerge in the
industry this year.”
ComEd earned the Gold Emergency Management Award for Operation
Power Play, a statewide event that brought together public and
private agencies to prepare for, and work together to respond to,
simulated disasters. The event included exercises designed to test
scenarios and prepare for catastrophic events. One key aspect of
the event was a series of tabletop simulations that brought
together key response agencies including ComEd, the Chicago Police
Department, the Chicago Fire Department, and the Chicago Office of
Emergency management and Communications. These scenarios
demonstrated how these agencies can work together to respond in the
event of an active threat or physical damage to the grid.
Another Gold Outage Operations Award was earned by ComEd for its
UAS Program, which utilizes a drone fleet with real-time data
sharing and enhanced operational capabilities to serve the utility
space. ComEd’s drone fleet includes more than 50 pilots and 75
aircraft to support field operations throughout northern Illinois.
The fleet provides increased damage assessment capabilities,
enhanced equipment surveillance throughout the territory, and
supports a number of proactive strategies including pre-emptive
substation snow clearing.
ComEd also received the Bronze Outage Operations Award for is
Area Restoration Management teams, a new approach to managing
restoration efforts in hard-hit regions. These dedicated response
teams focus their attention during storm restoration on the
northern Illinois communities that experienced the worst outages to
ensure that these customers are brought back online as quickly as
possible.
ComEd began smart grid and process updates in 2011. Since then,
more than 21 million power outages have been avoided and overall
reliability has improved by more than 70 percent. Last year, ComEd
was named the most reliable utility in the United States.
The Outage Best Practice Awards were announced on February 28,
2024, and winners will be presented with the awards this June in
Orlando, Florida. These awards build on ComEd’s exceptional
performance in the utility space. Earlier this year, ComEd received
two awards for exceptional response efforts in 2023 from EEI and
also received the 2023 Reliability One® Outstanding System
Reliability Award, presented to ComEd by PA Consulting in November
of 2023. This award recognized the investment ComEd has made to
harden its system and bring greater reliability to customers during
severe weather and other events.
ComEd is a unit of Chicago-based Exelon
Corporation (NASDAQ: EXC), a Fortune 250 energy company with
approximately 10 million electricity and natural gas customers—the
largest number of customers in the U.S. ComEd powers the lives of
more than 4 million customers across northern Illinois, or 70
percent of the state’s population. For more information, visit
ComEd.com, and connect with the company on Facebook, Instagram,
LinkedIn, X, and YouTube.
Based in Atlanta, Chartwell, Inc. is a
specialized information provider for the utility industry. We
provide strategic research and facilitate issue-targeted forums for
collaboration among industry peers. Our wide range of services
ensures that our members have access to the best, most timely
information available to make their business decisions. For more
information, visit www.chartwellinc.com.
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