ISG to Evaluate Managed Network Services Providers
10 July 2024 - 1:00AM
Business Wire
Upcoming ISG Provider Lens™ study will
evaluate providers helping enterprises improve the overall
performance of their IT infrastructure and systems
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study evaluating providers of managed network services, including
those that integrate AI and automation to manage increasingly
complex networks.
The study results will be published in a comprehensive series of
ISG Provider Lens™ reports, called Managed Network Services 2024,
scheduled to be released in December. Three regional reports will
evaluate services including wide area networks (WANs), local area
networks (LANs), direct internet access (DIA), voice over internet
protocol (VoIP) and virtual private networks (VPNs), together with
the provisioning of network-as-a-service (NaaS) offerings.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Enterprises are seeking support from managed network services
(MNS) providers to take over their existing network operations
while transforming them into strong, flexible and advanced
enterprise infrastructures. Advances in network function
virtualization (NFV) and AI-based technologies and the widespread
use of diverse mobile, branch and edge devices are further boosting
the growth of the MNS market, ISG says.
“Experienced managed network services providers are using
AI-based solutions and automation tools to enhance network
monitoring, troubleshooting and optimization,” said Heiko Henkes,
managing director of ISG Provider Lens Research. “They, along with
network operators, also offer advanced networks through
as-a-service models, allowing enterprises to consume capacity as
needed in a highly flexible manner.”
For the study, ISG has distributed surveys to nearly 130
providers of managed network services. Working in collaboration
with ISG’s global advisors, the research team will produce three
quadrants representing the services and solutions the typical
enterprise is buying based on ISG’s experience working with its
clients. The three quadrants are:
- Managed Network Services, evaluating providers helping
enterprises evaluate, plan, upgrade and provision network services,
including multiprotocol label switching (MPLS)/IP WAN or LAN
services, fully managed WLAN and branch installations, edge points
of presence (PoPs), managed firewalls and security. Services
include setting up, replacing or upgrading installations; managing
and monitoring remote operations, and undertaking fault diagnosis,
configuration management, update and patch management and disaster
recovery.
- Managed DIA, VPN and VoIP Services, covering service
providers that offer fully managed DIA, VPN and VoIP services,
either bundled or as individual offerings. DIA offers dedicated
links to internet service providers to ensure high-quality and
reliable connectivity; VoIP, when paired with high-speed broadband
and 5G networks, offers more stable connections for calls and
high-quality video conferences, and VPN offers secure and efficient
connectivity for enterprises and their remote workforces.
- Network-as-a-Service (NaaS) Offerings, examining
providers of NaaS, which combines flexible cloud computing with
modern security models such as zero trust network access (ZTNA) to
deliver advanced network and security solutions to enterprises.
NaaS allows on-demand provisioning through a pay-as-you-go model,
effectively meeting the evolving demands of SaaS and various cloud
platforms, including edge computing.
Geographically focused reports from the study will cover the
global managed network services market and examine offerings
available in the U.S., Europe and Asia Pacific (which for this
report covers Australia, New Zealand, Southeast Asia and India).
ISG analysts Kenn Walters (U.S. and Europe) and Yash Jethani (Asia
Pacific) will serve as authors of the reports.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as managed services providers can contact ISG and ask to be
included in the study.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240709397381/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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