ISG to Assess Providers of Sustainability and ESG Services
11 July 2024 - 2:00AM
Business Wire
Upcoming ISG Provider Lens™ study will
evaluate providers delivering sustainability strategies,
technologies and managed services
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining service providers helping enterprises achieve more
sustainable operations and value chains.
The study results will be published in a comprehensive series of
ISG Provider Lens™ reports, called Sustainability and ESG
(Environmental, Social, Governance), scheduled to be released in
November. Four geography-specific reports will evaluate providers
of strategy and enablement services, operational technology (OT)
and industry-specific solutions, IT solutions and services, and
data platforms and managed services.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
With many of the world’s largest organizations having set
targets to address the ESG aspects of sustainability, the focus has
firmly shifted to how these targets can be achieved. Organizations
have started to experience how challenging this task will be from
both a technology and organizational change perspective, ISG
says.
“Last year’s study found many new providers had entered the
digital sustainability market with a wide range of solutions and
services,” said Iain Fisher, director, ISG Provider Lens Research.
“However, buyer demand lagged as organizations grappled with how
and where to invest amid uncertain economic conditions. In 2024,
the study will assess how increased market demand has affected
providers’ offerings.”
Becoming a more sustainable organization requires investments in
the short and long term, ISG says. In the short term, organizations
must address regulatory and stakeholder requirements. In the long
term, the impact on customer and investor perception of an
organization and its brand should be emphasized.
“This perception can create new growth opportunities or threaten
an organization’s economic viability,” Fisher said. “The scale and
complexity of this problem means that digital capabilities that
provide ESG data and insights for more informed decision-making
must be integrated into digital transformations now.”
For the study, ISG has distributed surveys to nearly 160
providers of sustainability and ESG services. Working in
collaboration with ISG’s global advisors, the research team will
produce four quadrants representing the services and solutions the
typical enterprise is deploying based on ISG’s experience working
with its clients. The four quadrants are:
- Strategy and Enablement Services, assessing providers
offering strategic advisory services to enable organizations to
achieve regulatory compliance and more ambitious sustainability
goals. Providers also may support the implementation of
transformation plans by providing advisory and/or managed services
for operating model changes, program and organizational change
management, procurement and supplier management, and outcome
measurement.
- OT and Industry-Specific Solutions and Services,
analyzing providers offering vertically integrated OT solutions and
implementation services designed to deliver more sustainable
business operations and processes. These include industry-specific
technologies that make physical assets more sustainable, support
the development of circular business models, products and value
chains, and take advantage of low-emission energy and carbon
offsets. Providers also use AI, ML, digital twins, IoT, blockchain
and other capabilities to integrate, simulate and automate ESG data
for improved decision-making.
- IT Solutions and Services, examining providers offering
IT solutions and implementation services for horizontal technology
capabilities that enable digitization of business operations and
processes. Solutions and services are designed to make compute,
storage and network infrastructure, end-user devices, data software
platforms, and the architecture and coding of applications and AI
and ML algorithms more environmentally and socially
sustainable.
- Data Platforms and Managed Services, evaluating
providers that enable organizations to collect, analyze and utilize
ESG data across their value chain to comply with regulations and
achieve other sustainability objectives. Solutions include
AI-enabled platforms for ESG data categorization and workflows;
supervisory control and data acquisition (SCADA) across disparate
systems, and industry-specific solutions to support carbon
accounting and environmental, health and safety (EHS) and
diversity, equity and inclusion (DEI) insights.
The study will examine products and services available globally
and in Australia, Brazil, Europe and the U.S. ISG analysts Matt
Warburton (Australia, Europe and U.S.) and Adriana Frantz (Brazil)
will serve as authors of the reports.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Providers not
listed in the brochure can contact ISG and ask to be included in
the study.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240710339685/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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