Jacada Signs Material Agreement with Large Public Gas & Electric Utility Provider
15 October 2009 - 9:00PM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, today announced that it has signed a
material agreement with a new customer, a large gas and electric
utility provider in the United States. The deal marks a significant
expansion of Jacada’s presence in the utilities vertical and will
improve the way millions of utility customers are served.
Jacada also announces today that the company has signed a global
value-added reseller agreement with Wipro Limited (NYSE: WIT), a
large global IT services provider and the only Indian company to be
ranked among the top 10 global outsourcing providers. This new
utility customer represents the first joint win with Wipro.
After considering solutions from multiple companies, the utility
provider selected the Jacada unified desktop solution to improve
overall customer interaction by simplifying and streamlining
existing processes and agent tools. With Jacada, the accumulation
of systems and processes from recent acquisitions will be harnessed
into a single, simplified agent view for each call type in order to
more efficiently and effectively satisfy customer inquiries. This
is expected to drive agent productivity, significantly improve
customer satisfaction and deliver a rapid return on investment for
the provider.
The Jacada solution will be jointly implemented by Jacada and
Wipro professional services teams.
This relationship marks the coming together of two market
leaders. Jointly, Jacada and Wipro can leverage a global network of
customer relationships and domain expertise, to deliver complete
customer support process optimization solutions to the utilities,
insurance and telecommunications industries.
“We see a significant increase in demand from our large base of
customers to provide effective solutions to improve customer
service while reducing costs within their call center operations,”
said Paddy Padmanabhan, Energy & Utilities U.S. Head for Wipro.
“The Jacada unified desktop solution offers a cost-effective and
compelling way to do that. The resulting efficiency and
productivity gains not only yield a superior customer experience,
but deliver a return on investment in 12 months or less. That is
creating real value for our customers and that is a top priority
for Wipro.”
“This deal marks the dawning of a new day for Jacada in the
global utilities market,” said Tom Clear, chief executive officer
of Jacada. “Jacada brings a solution set and domain expertise which
is in demand by utility providers today. That solution combined
with the reach of an IT services powerhouse like Wipro creates a
host of new opportunities for Jacada in geographies we haven’t
historically served and supplies us with access to a very large and
important customer base. I am confident this is just the first of
many new joint customers yet to come.”
About Jacada
Jacada is a leading global provider of unified service desktop
and process optimization solutions that simplify and automate
customer service processes. By bridging disconnected systems into a
single, intelligent workspace, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in Atlanta, Georgia; Herzliya, Israel; London, England; and
Munich, Germany. Jacada can be reached at www.jacada.com.
About Wipro
Wipro is one of the largest product engineering and support
service providers worldwide. Wipro provides comprehensive research
and development services, IT solutions and services, including
systems integration, information systems outsourcing, package
implementation, software application development, and maintenance
services to corporations globally.
In the Indian market, Wipro is a leader in providing IT
solutions and services for the corporate segment in India, offering
system integration, network integration, software solutions and IT
services.
Wipro also has a profitable presence in niche market segments of
consumer products and lighting. In the Asia-Pacific and Middle East
markets, Wipro provides IT solutions and services for global
corporations. Wipro's ADS' are listed on the New York Stock
Exchange, and its equity shares are listed in India on the Stock
Exchange - Mumbai, and the National Stock Exchange. For more
information, please visit www.wipro.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company’s ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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