Melco’s internally designed Morpheus-branded service program awarded by prestigious global accolade “ATD Excellence in Practice Awards 2022”
06 September 2022 - 8:08PM
Melco Resorts & Entertainment’s in-house training program has
been awarded by the prestigious and globally renowned talent
development organization Association for Talent Development (ATD).
Melco’s training program ‘Morpheus Moments – Whatever It Takes,
Whenever, However’ has been granted the top 2022 Excellence in
Practice Award by ATD in the Customer Service Training
category.
Morpheus at City of Dreams has been honored with
numerous awards including being hailed as one of the World’s
Greatest Places by TIME Magazine and receiving the prestigious
architecture and design accolade Prix Versailles. The ‘Morpheus
Moments – Whatever It Takes, Whenever, However’ program has been
custom designed in-house to align with the excellence and service
promise of the Morpheus brand. Melco service training programs are
custom designed to align with the property consumer brand as the
Company’s brand promise is delivered through its people. Melco
continues its leadership among Macau and Asia’s integrated resort
operators with 97 Stars achieved in 2022 Forbes Travel Guide, with
its complete property portfolio attaining the top tier Forbes
Five-Star recognition.
Ms. Akiko Takahashi, Executive Vice
President and Chief of Staff to Chairman & CEO of Melco Resorts
& Entertainment, said, “We are proud to receive this
prestigious award from ATD. The achievement is a testament to the
culture of excellence created by our Chairman and CEO, Mr. Lawrence
Ho. It is an honor to be recognized for our internally-developed,
tailor-made and branded service program ‘Morpheus Moments –
Whatever It Takes, Whenever, However’. It takes the effort of the
entire team to achieve such results, and we thank our business unit
leaders, human resources and supporting units for their unbridled
commitment to excellence. Special thanks go to our
Learning team and Ms. Joyce Wong, Director of Property Training,
Learning Academy, for their tireless dedication in implementing the
program to successful fruition, and to Mr. David Sisk, Chief
Operating Officer of Macau Resorts, for his leadership.”
Organized by the world’s largest talent
development association, the ATD Excellence in Practice Awards
recognize exceptional practices in workplace learning and
development, including the provision of clear and measurable
results for achieving corporate goals, outstanding design values
and alignment with other talent development strategies. This year’s
ATD Excellence in Practice Awards winners were selected from more
than 140 entries in 13 categories.
About Melco Resorts & Entertainment
Limited
The Company, with its American depositary shares
listed on the NASDAQ Global Select Market (NASDAQ: MLCO), is a
developer, owner and operator of integrated resort facilities in
Asia and Europe. The Company currently operates Altira Macau
(www.altiramacau.com), an integrated resort located at Taipa, Macau
and City of Dreams (www.cityofdreamsmacau.com), an integrated
resort located in Cotai, Macau. Its business also includes the
Mocha Clubs (www.mochaclubs.com), which comprise the largest
non-casino based operations of electronic gaming machines in Macau.
The Company also majority owns and operates Studio City
(www.studiocity-macau.com), a cinematically-themed integrated
resort in Cotai, Macau. In the Philippines, a Philippine subsidiary
of the Company currently operates and manages City of Dreams Manila
(www.cityofdreamsmanila.com), an integrated resort in the
Entertainment City complex in Manila. In Europe, the Company is
currently developing City of Dreams Mediterranean
(www.cityofdreamsmed.com.cy) in the Republic of Cyprus, which is
expected to be the largest and premier integrated destination
resort in Europe. The Company is currently operating a temporary
casino, the first authorized casino in the Republic of Cyprus, and
is licensed to operate four satellite casinos (“Cyprus Casinos”).
Upon the opening of City of Dreams Mediterranean, the Company will
continue to operate the satellite casinos while operation of the
temporary casino will cease. For more information about the
Company, please visit www.melco-resorts.com.
The Company is strongly supported by its single
largest shareholder, Melco International Development Limited, a
company listed on the Main Board of The Stock Exchange of Hong Kong
Limited and is substantially owned and led by Mr. Lawrence Ho, who
is the Chairman, Executive Director and Chief Executive Officer of
the Company.
For media enquiries, please
contact:Chimmy LeungExecutive Director, Corporate
Communications Tel: +852 3151 3765Email:
chimmyleung@melco-resorts.com
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