Enterprise Customer Letter
Subject: A Letter to Our Customers About Nuance
and Microsoft
To continue to advance our mission, accelerate our innovation, and increase our ability to empower our clients to deliver the best
consumer experience, we are excited to share that we are joining forces with Microsoft. This combination will bring together the worlds most experienced and trusted organizations creating cloud-based,
AI-powered intelligent engagement solutions for organizations worldwide. You can find the press release here
describing the acquisition agreement under which Nuance will become part of Microsoft.
You may be aware of the highly productive partnership between
Nuance and Microsoft that began 18 months ago, leveraging Microsofts strategic partnerships and global presence to advance our cloud-based intelligent engagement solutions in our Enterprise business. Our existing collaboration underscores our
belief that by uniting Nuances highly optimized and complementary AI technologies with Microsofts AI and cloud capabilities, the combination will accelerate the pace and scale of our combined intelligent omnichannel and biometrics
solutions development for industry leaders in financial services, telecommunications, retail, healthcare, government and more. Our distinctive vertical expertise and highly complementary solutions will also strengthen Microsofts vertical Cloud
platforms for specific industries.
With our Enterprise solutions, we will continue to fundamentally change the future of customer engagement, as nearly
every industry is leveraging AI-powered voice and digital platforms delivered via trusted cloud infrastructure to conduct business. Utilizing Microsofts resources and global scale will allow us to
accelerate our cloud strategy both domestically and internationally and complement their intelligent engagement portfolio with our IVR voice, virtual assistant, digital messaging, and voice biometric solutions. Our combined expertise will enable
superior customer experiences and business outcomes for our enterprise customers worldwide.
Our entire team at Nuance maintains a clear and steadfast
focus on two priorities: using our technical and domain expertise, as well as powerful industry partnerships, in ways that create value for customers and partners; and the values that inform how we innovate, who we partner with, and which solutions
we deliver. Our focus has produced market-leading innovations that our customers are using to improve productivity, reduce costs, and deliver superior customer experiences even during the profound disruptions of the global pandemic.
We will remain separate companies and continue business as usual in the months ahead during the regulatory approval process. The transaction is intended to
close by the end of this calendar year subject to approval by Nuance shareholders and the satisfaction of certain regulatory approvals and other customary closing conditions.
In the meantime, I want to assure you that our commitment to serving you will be constant and your interactions with familiar contacts at Nuance, as
well as the solutions, partnerships, and customer service that you count on, will remain fully intact. Nuance and Microsoft also are aligned in maintaining an unwavering commitment to constructing our products and platforms with the highest
standards of data privacy, security, and compliance.