- Leading field service management solution delivers new GenAI
capabilities to service organizations to increase technician
effectiveness
- Reschedules appointments, automates manual tasks, reviews asset
history, and provides predictive maintenance guidance to streamline
service execution
- Intelligently searches through manuals, troubleshooting guides,
and service history to answer technician questions and proactively
recommend service resolutions
BOSTON, Feb. 12,
2025 /PRNewswire/ -- PTC (NASDAQ: PTC)
today announced the release of the ServiceMax AI field service
management assistant powered by generative artificial intelligence
(GenAI). ServiceMax AI leverages the full documented history of a
field asset stored in the ServiceMax® platform, including equipment
data, service history, and known service resolutions, to help field
service technicians get more done in less time. With the power of
GenAI, technicians can use ServiceMax AI Chat to answer questions
about a specific job or asset, automate manual documentation and
scheduling tasks, and review proactive recommendations for
predictive maintenance.
ServiceMax AI is based on decades of field service expertise and
the latest GenAI technology, enabling service organizations to
modernize their workflows and the technician experience.
For a more in-depth look at ServiceMax AI, including how it's
addressing workforce challenges, how it mimics natural human
interaction, and its place in the age of agentic AI, please read
this blog from Joseph June, General
Manager of ServiceMax: The Next Evolution in Field Service:
AI-Powered ServiceMax is Solving the Technician Knowledge
Challenge.
About PTC
PTC (NASDAQ: PTC) is a global software company that enables
manufacturers and product companies to digitally transform how they
design, manufacture, and service the physical products that the
world relies on. Headquartered in Boston,
Massachusetts, PTC employs over 7,000 people and supports
more than 30,000 customers globally. For more information, please
visit www.ptc.com.
PTC.com
@PTC Blogs
Media
Greg Payne
gpayne@ptc.com
Investors
Matt Shimao
mshimao@ptc.com
PTC, ServiceMax, and the PTC logo are trademarks or registered
trademarks of PTC Inc. and its subsidiaries in the United States and other countries.
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SOURCE PTC Inc.
