FOSTER CITY, Calif.,
Jan. 16, 2020 /PRNewswire/
-- Insurers are known for fun advertising with quirky
characters and cute animals, but it's not always easy to figure out
which car insurer is best. Insure.com's new survey of Best Car
Insurance Companies heard directly from consumers to figure out
which ones topped the list.
Insure.com, a comprehensive resource for insurance information,
today released a survey designed to help people weed through a
crowded field of insurance options and arrive at a decision with
confidence.
The survey polled more than 3,700 customers on the top 20 car
insurers, asking them their opinion using the following
categories:
- Value for price
- Customer service
- Claims satisfaction
- Usefulness and ease-of-use for the website and mobile apps
- If they plan to renew
- If they would recommend
Insure's experts then analyzed those survey results and weighted
the categories to arrive at our top recommendations.
The five Best Car Insurance Companies for 2020 are:
- The Auto Club Group (AAA): Insure.com score of
91.7 (out of 100)
- CSAA Insurance Group: Insure.com score of
89.6
- USAA: Insure.com score of 88.5
- Auto Club of Southern
California: Insure.com score of 87.5
- Erie Insurance: Insure.com score of
85.3
The Auto Club Group didn't just rank first overall; it also
claimed the top spot for customers in claims handling, customer
service, price and usefulness of websites and apps. Second place
CSAA took the top spot for customers who would recommend it (94% of
respondents) and those who would renew (98%).
Interestingly, Erie Insurance shies away from doing advertising,
preferring to rely on word-of-mouth recommendations to keep costs
low. That strategy seems to be working, as 95% of its customers
polled in the survey said they intend to renew service with the
provider.
"Our team of experts has worked on this list every year, for
more than a decade," says Penny
Gusner, senior consumer analyst for Insure.com. "Our aim is
to help consumers who might feel intimidated when comparing car
insurance plans and figuring out what matters most to them. It's a
comprehensive assessment that can take so much of the confusion out
of looking for a provider."
The survey also includes positive reviews for companies like
Mercury Insurance and Allstate, both of whom just missed the top
five ranking but still received good evaluations from
customers.
Companies mentioned in the survey did not pay to be included,
and all analysis is independent and editorial. To read an
overview of the survey, including all data points and more about
its methodology, please visit Insure.com:
https://www.insure.com/best-car-insurance-companies/
About Insure.com
Insure.com is owned and operated by
QuinStreet, Inc. (Nasdaq: QNST), a pioneer in delivering online
marketplace solutions to match searchers with brands in digital
media. QuinStreet is committed to providing consumers and
businesses with the information and tools they need to research,
find and select the products and brands that meet their needs.
Insure.com is a member of the company's expert research and
publishing division.
For more than 20 years, Insure.com has served as a
comprehensive consumer resource for insurance information, offering
expert advice, articles, news, and tools about car, home, health,
and life insurance. Consumers have access to free car insurance
quotes and guidance on finding the right insurance policy, saving
money and solving claims problems.
Website: https://www.insure.com
Twitter: @InsureCom
Facebook: https://www.facebook.com/Insure
Media Contact
For Insure.com
Liberty Communications for QuinStreet
Rick Judge, 415-429-5652
QuinStreet@libertycomms.com
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SOURCE Insure.com