Trupanion Wins Silver Stevie® Award in 2024 Stevie Awards for Sales & Customer Service
18 April 2024 - 2:00AM
Business Wire
Trupanion, Inc. (Nasdaq: TRUP) received the following awards at
the 18th annual Stevie Awards for Sales & Customer Service:
- A Silver Stevie® Award in the Contact Center of the Year,
Financial Services category
- A Silver Stevie® Award in the Front-Line Customer Service Team
of the Year, Financial Services category
- A Bronze Stevie® Award in the Inside and Telesales Team of the
Year category
The Stevie Awards for Sales & Customer Service are the
world’s top honors for customer service, contact center, business
development and sales professionals. The Stevie Awards organizes
nine of the world’s leading business awards programs, also
including the prestigious American Business Awards® and
International Business Awards®.
Winners were announced during a gala event attended by more than
400 professionals from around the world at the Bellagio in Las
Vegas, Nevada on Friday, April 12.
Trupanion consistently strives to offer an unparalleled member
experience, including being available to support new and existing
pet parents 24/7, every day of the year. In 2023, Trupanion’s
Customer Service team supported over 41,000 members who needed
round-the-clock support, calling in outside of normal business
hours. Trupanion’s member-centric approach is reflected in its
strong Net Promoter Score (NPS) which averaged over 72 in 2023.
“It’s an honor to win silver in the 2024 Stevie Awards for Sales
& Customer Service. Our placement in all three categories is a
worthy acknowledgement of our member-facing teams across our
contact center dedicated to supporting our members and their pets,”
says Brian Daily, VP of Contact Center. “Our mission to help pet
parents budget and care for their pets is underscored by our
commitment to being available to our members when they need us most
and to being a source of truth to new pet parents looking to
protect their beloved pets. While we hold ourselves to high
standards for member experience, this is a welcomed moment to
acknowledge and celebrate the important work our member-facing
teams take on each and every day.”
More than 2,300 nominations from organizations of all sizes and
in virtually every industry, in 44 nations and territories, were
considered in this year’s competition. Winners were determined by
the average scores of more than 200 professionals worldwide on
seven specialized judging committees. Entries were considered in
more than 90 categories for customer service and contact center
achievements.
About Trupanion
Trupanion is a leader in medical insurance for cats and dogs
throughout the United States, Canada, Europe, Puerto Rico and
Australia with over 1,000,000 pets enrolled. For over two decades,
Trupanion has given pet owners peace of mind so they can focus on
their pet's recovery, not financial stress. Trupanion is committed
to providing pet owners with the highest value in pet medical
insurance with unlimited payouts for the life of their pets. With
its patented process, Trupanion is the only North American provider
with the technology to pay veterinarians directly in seconds at the
time of checkout. Trupanion is listed on Nasdaq under the symbol
"TRUP." The company was founded in 2000 and is headquartered in
Seattle, WA. Trupanion policies are issued, in the United States,
by its wholly-owned insurance entity American Pet Insurance Company
and, in Canada, by Insurtech Accelerant. Trupanion Australia is a
partnership between Trupanion and Hollard Insurance Company. For
more information, please visit trupanion.com.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East &
North Africa Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Great
Employers, the Stevie Awards for Sales & Customer Service, the
new Stevie Awards for Technology Excellence, and the Stevie Awards
for Women in Business. Stevie Awards competitions receive more than
12,000 entries each year from organizations in more than 70
nations. More than 1,000 professionals around the world participate
in the Stevie Awards judging process each year. Honoring
organizations of all types and sizes and the people behind them,
the Stevies recognize outstanding performances in the workplace
worldwide. Learn more about the Stevie Awards at
http://www.StevieAwards.com.
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