TP Vision to Transform Service Experience and Performance With Vonage’s Contact Centre and Speech Analytics Solutions
30 January 2020 - 7:00PM
Business Wire
Vonage (Nasdaq:VG), a global business cloud communications
leader, today announced that TP Vision Europe B.V. has selected its
contact centre and speech analytics solutions to better serve its
customer-base by delivering exceptional experiences.
Based in the Netherlands, TP Vision is a consumer electronics
key player in the world of audio visual digital entertainment
focusing on developing, manufacturing and marketing Philips branded
TV sets (Europe, Russia, Middle East, South America, India and
selected countries in Asia-Pacific) and Philips audio products (all
around the globe). The company combines the design expertise and
innovative heritage of Philips, with operational excellence, speed
and flexibility. In recent years, TP Vision has been recognised by
the tech industry and consumers as a leader in the TV market
delivering award-winning OLED TV and propositions.
Kim Dix-Huijts, Head of Corporate CS Control Tower at TP Vision,
comments, “We’re extremely pleased to be bringing the incredible
combination of Vonage and Salesforce to TP Vision. Implementing a
single, scalable cloud contact centre solution across our business
will enable us to improve every interaction we have with customers,
and with Vonage’s Conversation Analyzer we can dive into our
metrics to improve call quality and training.”
TP Vision wanted to deliver a state-of-the-art customer
experience globally, while strengthening its performance and
operational efficiencies. Following a market evaluation, the
company selected Vonage’s award-winning cloud contact centre
solution for its Salesforce
integration, routing and reporting capabilities, together with
its powerful, integrated speech analytics technology, Conversation
Analyzer.
Built from a true cloud environment, Vonage’s contact centre
solution integrates all communications channels without expensive,
disruptive hardware changes and plugs straight into a business’s
CRM platform. Salesforce integration is central to the solution,
enabling businesses like TP Vision to create customer experiences
that help them serve their customers better.
Vonage’s fully-integrated Conversation Analyzer solution uses
speech-to-text to transcribe calls and deliver intelligent content
categorisation for instant insight into common themes, as well as
data visualisation for quick analysis and understanding of the
successes and challenges in every conversation. When combined with
interaction data from Salesforce, TP Vision will be able to refine
how to boost its successes and manage challenges more
efficiently.
Paul Turner, VP Strategic Accounts at Vonage, adds, “We’re
delighted to have been chosen as an important partner of TP Vision,
helping the company deliver on its commitment to providing
excellent customer service, while benefiting from complete
flexibility and scalability. We look forward to seeing TP Vision
enhance its customer satisfaction with Vonage’s contact centre and
Conversation Analyzer solutions, as its advisors have great
conversations through every interaction.”
To find out more about Vonage, visit www.vonage.com or
www.newvoicemedia.com.
Salesforce and others are among the trademarks of
salesforce.com, inc.
###
About Vonage
Vonage (Nasdaq: VG) is redefining business communications once
again. We’re making communications more flexible, intelligent, and
personal, to help enterprises the world over, stay ahead. We
provide unified communications, contact centers and programmable
communications APIs, built on the world’s most flexible cloud
communications platform. True to our roots as a technology
disruptor, our flexible approach helps us to better serve the
growing collaboration, communications, and customer experience
needs of companies, across all communications channels.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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version on businesswire.com: https://www.businesswire.com/news/home/20200130005024/en/
Vonage PR Contact Nicola Brookes Tel: +44 (0)7500 006 458
Email: nicola.brookes@vonage.com
Investor contact Hunter Blankenbaker Tel: +1 (732)
444-4926 Email: hunter.blankenbaker@vonage.com
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