Verint® Systems Inc. (NASDAQ: VRNT) today
announced that it has earned two prestigious CRM magazine “Service
Winner” awards—the publication’s highest honors—in the categories
of Workforce Optimization (WFO) Suite and Enterprise Feedback
Management (EFM). For the fifth consecutive year, Verint’s Impact
360® Workforce Optimization™ suite swept the WFO category and was
cited by editors as continuing to “dominate the industry.” CRM also
presented top honors to Vovici™, a Verint company, as the ultimate
winner in its Enterprise Feedback Management category.
The CRM Service Awards, as announced in the March 2012 issue of
CRM magazine, use direct feedback from industry analysts and
consultants to rate the top vendors in eight categories. These
categories include a composite score across several core areas that
include reputation for customer satisfaction, depth of product
functionality and company direction.
Verint Rated Highest in Customer Satisfaction, Depth of
Functionality and Company Direction
Verint outscored other contenders in consideration for this
award, earning it the top position in 2012 across three critical
WFO evaluation criteria. The company also was highlighted for its
recent acquisitions and product strategy. According to the
publication, Verint was recognized for adding “more analytics and
Voice of the Customer (VoC) capabilities to its already powerful
Impact 360 [Workforce Optimization] suite…with the acquisitions of
GMT and Vovici.”
“While its product strategy continues to evolve…Verint’s
acquisition strategy and the execution of its market expansion
tactics [are] nothing short of brilliant,” says Paul Stockford,
chief analyst, Saddletree Research and CRM magazine judge.
Dick Bucci, principal analyst for Pelorus Associates,
differentiates the Verint suite over other market solutions by
adding, “The difference is that Verint provides superior
integration and ease of use.”
Company Tops Enterprise Feedback Management Rankings,
Demonstrates Execution of Strategy
Verint first received CRM’s “Service Leader” honor in the EFM
category in 2010, the same year that Vovici was named “One to
Watch.” In 2011, Vovici became one of the publication’s EFM
“Leaders,” moving on to earn the top “Service Winner”
acknowledgement in 2012.
John Ragsdale, vice president of technology research for the
Technology Services Industry Association (TSIA), notes that
Verint’s acquisition of Vovici--which took place in 2011--has
“great synergy for both firms and their customers.” He also cited
Vovici for offering a “rich, intuitive application design” and on
demand model that “keeps costs and complexity low.”
Leslie Ament, vice president of customer intelligence and client
advisory services, Hypatia Research, adds, “Kudos to Verint for
leading the way towards offering the market a practical customer
intelligence platform.”
“Verint delivers enterprise intelligence solutions designed to
help organizations use the Voice of the Customer to drive
operational excellence so they can optimize the performance of
their enterprise,” explains Nancy Treaster, general manager,
strategic operations, Verint Enterprise Intelligence Solutions.
“CRM’s 2012 Service Winner awards once again validate for our
customers the clear focus Verint has on creating innovative,
advanced solutions that help them excel, as well as anticipate
where the industry is heading. Because Verint offers the market’s
most unified, analytics-driven WFO and Voice of the Customer
solutions, purpose-built for the enterprise, customers have at
their disposal the actionable intelligence they need to drive
change and respond more effectively to challenging business and
market demands.”
About CRM Magazine and the 2012 CRM Service Awards
CRM magazine is the publication of record covering the field of
customer relationship management. Featuring a unique blend of
strategic business information, case studies and in-depth analysis,
it targets five main categories of readers—all important at
different stages of a CRM program’s life cycle: executive
management; sales, marketing and customer service management; and
IT management. CRM is part of New York-based CRM Media, a division
of Information Today, Inc.
CRM’s 9th Annual CRM Service Awards honor the vendors,
consultants and end-user companies focused on high-quality customer
experiences through the sophisticated integration of people,
processes and technologies. Recipients of the 2012 Service Awards
were determined through an extensive process and proprietary rating
formula that involves industry analysts, financial and corporate
information, product and functionality assessments and scores
reflecting customer satisfaction. The category leaders and top
winners were evaluated on several criteria, including customer
satisfaction, depth of functionality and company direction.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of
all sizes capture and analyze customer interactions, sentiments and
trends across multiple channels, improve performance and optimize
the customer experience. The solution portfolio includes the Impact
360® Workforce Optimization™ suite and Voice of the Customer
software, which serve as strategic enterprise assets for increasing
customer satisfaction and loyalty, enhancing products and services,
reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its extensive
portfolio of Enterprise Intelligence Solutions™ and Security
Intelligence Solutions™ helps worldwide organizations capture and
analyze complex, underused information sources—such as voice, video
and unstructured text—to enable more timely, effective decisions.
More than 10,000 organizations in 150 countries, including over 85
percent of the Fortune 100, use Verint solutions to improve
enterprise performance and make the world a safer place.
Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner
network. Learn more at www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended October 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT
360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE
INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF
THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE,
STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are
trademarks or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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