SAN FRANCISCO, June 7, 2018 /PRNewswire/ -- Salesforce (NYSE:
CRM), the global leader in CRM, today released a new Forrester
Consulting study quantifying the Total Economic Impact and benefits
of Salesforce Lightning. In the study1,
Forrester found that a composite
organization2 deploying Lightning to drive
greater productivity and faster time-to-market for application
development obtained a return on investment (ROI) of 341 percent
over three years.
Salesforce also announced today general availability for the
Lightning Experience Transition Toolkit. This new collection of
apps is designed to guide customers through their transition to the
Lightning Experience, empowering any business to leverage
breakthrough innovations on Lightning - including Einstein,
Analytics and IoT.
"We believe that Forrester's latest study underscores how
Lightning is a catalyst for unleashing productivity, innovation and
transformation across every industry," said Anne DelSanto, EVP and General Manager of the
Lightning Platform, Salesforce. "The new Lightning Experience
Transition Toolkit makes it easier than ever for customers to move
to Lightning and accelerate their businesses with a more
productive, smarter CRM."
Lightning redefines CRM - offering an intuitive design, more
productivity tools and a better user experience with innovations
like Einstein, Analytics and IoT. Forrester's results revealed
significant cost savings and business benefits for sales
organizations, application developers and IT departments that have
deployed Lightning - boosting productivity by up to 25 percent and
cutting time-to-market for applications nearly in half.
Among the other potential benefits, Forrester found that over
three years the composite organization:
- Saved more than $1.5 million by
deploying Lightning Experience, saving end users in sales
organizations more than an hour a week in productivity;
- Saved more than $1 million by
using the Lightning Platform's component-based framework to build
apps without writing code, resulting in faster time-to-market for
enterprise apps by up to 50 percent; and
- Reduced application developer turnover rates by up to 80
percent saving more than $165,000 in
hiring costs.
According to a customer interviewed for this study, an
engagement director at a global consulting firm: "Collaboration has
been a differentiator of Salesforce; prior to that, many of our
territories saw CRM as an admin tool. After our Lightning
deployment and broader organizational alignment, we can now
leverage technology to be much more. There's been great success for
account team collaboration. They can take quick action and
respond."
Lightning Transition Toolkit
Available today, the Lightning Transition Toolkit is a new suite
of apps built to help Salesforce customers navigate their digital
transformation on Lightning. The Lightning Transition Toolkit
offers direct access to Salesforce Success Cloud tools to help
customers migrate successfully to Lightning, including:
- Lightning Experience Readiness Check - With just one
click, any customer can now understand their current state of
readiness, complete with recommended next steps to ensure existing
processes, workflows and pages will work within Lightning.
- Lightning Configuration Converter - Using the Lightning
Configuration Converter, admins can scan any of their Salesforce
Orgs, detect JavaScript buttons - including custom links to
external documentation - and convert them into Lightning Quick
Actions.
- Magic Mover for Notes and Attachments - The Magic Mover
automatically converts attachments and notes to files, optimized
for Lightning, with new features including the ability to associate
multiple records with a single file, version tracking and
previews.
- Lightning Usage App - Reports and dashboards provide
customers a 360-degree view into who is using Lightning, empowering
any organization to identify where they're getting the most value
and measuring each phase of their rollout.
Leading brands push productivity higher, build apps faster
and work smarter with Lightning
Tens of thousands of companies today are working faster and
smarter than ever on Lightning. Here's how leading brands JLL and
Autodesk are turbocharging their businesses after transitioning to
Lightning:
- JLL, a leading professional services firm that
specializes in real estate and investment management, moved to
Sales Cloud Lightning to create a simplified sales process and user
experience. The transition increased Salesforce adoption among
JLL's sales team, empowering them to build custom apps specific to
their goals and business needs.
- Autodesk is a leader in 3D design, engineering and
entertainment software. The company is in the process of
transitioning to Lightning, streamlining and modernizing the
Salesforce user interface so admins, developers and end users can
innovate and collaborate faster. Autodesk leveraged Trailhead
modules - including a curated Lightning Onboarding Trailmix - to
ensure a consistent onboarding experience for teams globally.
Additional Information
- The Forrester Study of the Total Economic Impact (TEI) Of
Salesforce Lightning is available here.
- For more on how the Lightning Experience and Transition Toolkit
can transform your business, see here.
- Learn more about Lightning on Trailhead.
- Learn more about Salesforce Success Cloud.
- Connect with other Lightning Trailblazers in the Lightning Now
Trailblazer Community.
- Learn more about Lightning and Sales Cloud Einstein on 6/13 in
this webinar featuring Salesforce customer Brooksource.
Pricing & Availability
- The Lightning Transition Toolkit is generally available at no
charge for Professional, Enterprise, Unlimited, Performance, and
Developer Editions.
About the Total Economic Impact™ Salesforce Lightning
study
Commissioned by Salesforce, The Total Economic
Impact™ of Salesforce Lightning study was developed through
interviews with seven customers that had deployed Lightning in the
past two years. Forrester aggregated customer interview information
and data into a composite organization to calculate the
quantifiable and unquantified benefits that deploying Lightning
could have on an organization.
About Salesforce Lightning
Salesforce Lightning is an
intuitive new user experience, a platform for building custom
experiences and an ecosystem of apps and components available on
the AppExchange. With Lightning, everyone is more productive—end
users when they work, admins when they customize and developers
when they build. For more information about Salesforce Lightning,
visit:
https://www.salesforce.com/lightning/overview/.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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1 The Total Economic
Impact™of Salesforce Lightning, a May 2018 commissioned study
conducted by Forrester Consulting on behalf of
Salesforce
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2 The composite organization
is representative of seven companies that Forrester interviewed and
is used to present the aggregate financial analysis.
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SOURCE Salesforce