Citizens Communications Consolidates Billing Systems
18 April 2008 - 8:00AM
Business Wire
Citizens Communications Company (NYSE:CZN) announced today that it
successfully completed the first of two billing system conversions
consolidating more than 465,000 customers into the Company�s
primary billing platform. The primary Citizens billing system now
supports approximately 2 million access lines. This significant
undertaking enhances the billing and customer care capabilities for
64 markets and included consolidation of plant, inventory and
repair functions. Citizens now has just two billing systems and the
remaining system conversion covering 400,000 access lines is
scheduled for completion later this year. Commenting on the
conversion, CEO Maggie Wilderotter said, �The benefits of these
conversions are very significant. In addition to lowering the cost
of operations through business process standardization, there will
be a meaningful positive effect on customer service. Our customers
will have a new simplified bill format that is greatly improved
over the previous version. The bill was designed with customer
input, has multiple color capability and enhanced messaging. These
information system consolidations also allow our customer care
representatives to be even more effective at selling our products
and delivering a great customer experience.� The Company also
announced the sign up of its 100,000th DISH Network Satellite TV�
customer. The Company�s partnership with DISH Network provides
several all-digital television packages ranging from 40 to 250
channels. These video packages are added to telephone and broadband
services sold and provided by Citizens. The customer receives a
discount for taking all three voice video and data services and
Citizens provides the customer service, billing and front line
support for these products. �Reaching our 100,000th DISH customer
in just three years is a major milestone for Citizens. We have a
solid partnership with DISH Network and our customers who take all
three services � the �Triple Play� - have significantly lower churn
than all other product offers,� said Ms. Wilderotter. About
Citizens Communications Citizens Communications Company (NYSE: CZN)
operates under the brand name of Frontier and offers telephone,
television and Internet services in 24 states. More information is
available at www.czn.com and www.frontieronline.com. This press
release contains forward-looking statements that are made pursuant
to the safe harbor provisions of The Private Securities Litigation
Reform Act of 1995. These statements are made on the basis of
management�s views and assumptions regarding future events and
business performance. Words such as �believe,� �anticipate,�
�expect,� and similar expressions are intended to identify
forward-looking statements. Forward-looking statements (including
oral representations) involve risks and uncertainties that may
cause actual results to differ materially from any future results,
performance or achievements expressed or implied by such
statements. These risks and uncertainties are based on a number of
factors, including but not limited to: reductions in the number of
our access lines and high-speed internet subscribers; competition
from cable, wireless and other wireline carriers; greater than
anticipated competition; general and local economic, business,
industry and employment conditions on our revenues; our ability to
successfully introduce new product offerings, including bundled
service packages; our ability to sell enhanced and data services;
ongoing changes in the regulation of the communications industry;
our ability to effectively manage our operations, operating
expenses and capital expenditures, to pay dividends and to reduce
or refinance our debt; adverse changes in the ratings given to our
debt securities by nationally accredited ratings organizations;
bankruptcies in the telecommunications industry, which could result
in potential bad debts; increased medical, retiree and pension
expenses and related funding requirements; changes in income tax
rates, tax laws, regulations or rulings, and/or federal or state
tax assessments; the effects of state regulatory cash management
policies on our ability to transfer cash among our subsidiaries and
to the parent company; and our ability to pay a $1.00 per common
share dividend annually, which may be affected by our cash flow
from operations, amount of capital expenditures, debt service
requirements, cash paid for income taxes (which will increase in
the future) and our liquidity. These and other uncertainties
related to our business are described in greater detail in our
filings with the Securities and Exchange Commission, including our
reports on Forms 10-K and 10-Q and the foregoing information should
be read in conjunction with these filings. We do not intend to
update or revise these forward-looking statements to reflect the
occurrence of future events or circumstances.
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