The largest pizza company and the most trusted
and comprehensive cloud platform collaborate on generative AI
solutions for personalized orders and simplified store logistics
ANN
ARBOR, Mich. and REDMOND,
Wash., Oct. 3, 2023 /PRNewswire/ -- Domino's
Pizza Inc. (NYSE: DPZ), the largest pizza company in the
world, and Microsoft have joined forces to create the
next generation of pizza ordering and store operations with
generative AI technology and cloud computing power. Together, the
companies will leverage the Microsoft Cloud and Azure OpenAI
Service to transform Domino's consumer experiences by enhancing the
ordering process through personalization and simplification.
With Microsoft as its primary cloud provider, Domino's has
already been experimenting with data and AI capabilities to make
store operations smarter, simpler and more robust. Work on
modernizing Domino's store systems has evolved into the early
stages of developing a generative AI assistant powered by Azure
OpenAI Service intended to help store managers save time on daily
tasks such as inventory management, ingredient ordering and staff
scheduling. With plans to streamline pizza preparation and quality
control with more predictive tools, this generative AI assistant
will be designed with the goal of freeing store managers to
dedicate more time to team member experience and customer
service.
Leveraging Azure OpenAI for the customer experience is also an
important element of the collaboration.
"We are thrilled to co-innovate with Microsoft using Azure AI
technology to advance the future of pizza ordering and store
technology powered by secure, connected data and simplified
processes," said Kelly Garcia,
Domino's executive vice president – chief technology officer. "Our
collaboration over the next five years will help us serve millions
of customers with consistent and engaging ordering experiences,
while supporting our corporate stores, franchisees, and their
respective team members with tools to make store operations more
efficient and reliable."
Tasting the Future of Pizza Innovation
The appetite for innovation will never stop for the world's
largest pizza company, and there are big plans to continue meeting
the changing demands of consumers with Microsoft's pioneering AI
capabilities, backed by Azure. As part of this strategic alliance,
Domino's and Microsoft will establish an Innovation Lab, pairing
both companies' leaders with world class engineers to accelerate
the time to market for smart store and ordering innovations that
keep Domino's on the cutting edge of technology. Both companies are
also committed to responsible AI practices that protect customer
data and privacy.
"As consumer preferences rapidly evolve, generative AI has
emerged as a game changer for meeting new demands and transforming
the customer experience. Through our strategic partnership,
Domino's continues to be a customer-first leader in the quick
service restaurant industry," said Shelley
Bransten, Microsoft corporate vice president, global retail,
consumer goods and gaming industries. "There is no better or more
integrated platform than the Microsoft Cloud for delivering an
AI-enhanced and connected experience that will drive loyalty and
engagement for millions of customers, franchisees, and
employees."
Domino's expects to begin piloting generative AI-powered
solutions to stores and customers within the next six months.
About Domino's Pizza®
Founded in 1960,
Domino's Pizza is the largest pizza company in the world, with a
significant business in both delivery and carryout pizza. It ranks
among the world's top public restaurant brands with a global
enterprise of more than 20,000 stores in over 90 markets. Domino's
had global retail sales of over $17.5
billion in 2022, with over $8.7
billion in the U.S. and nearly $8.8
billion internationally. In the second quarter of 2023,
Domino's had global retail sales of over $4.2 billion, with nearly $2.1 billion in the U.S. and over $2.1 billion internationally. Its system is
comprised of independent franchise owners who accounted for 99% of
Domino's stores as of the end of the second quarter of 2023.
Emphasis on technology innovation helped Domino's achieve
approximately two-thirds of all global retail sales in 2022 from
digital channels. In the U.S., Domino's generated more than 80% of
U.S. retail sales in 2022 via digital channels and has developed
several innovative ordering platforms, including those for Apple
CarPlay, Amazon Alexa, text-to-order and more. In 2023, Domino's
launched Pinpoint Delivery, a new technology that allows customers
to receive a delivery nearly anywhere, including places like parks,
baseball fields and beaches.
About Microsoft
Microsoft (Nasdaq
"MSFT" @microsoft) enables digital
transformation for the era of an intelligent cloud and an
intelligent edge. Its mission is to empower every person and every
organization on the planet to achieve more.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/dominos-and-microsoft-cook-up-ai-driven-innovation-alliance-for-smarter-pizza-orders-and-seamless-operations-301945321.html
SOURCE Domino's Pizza, Inc.