DXC Technology to Help First Horizon Bank Optimize Commercial Credit Card Processing & Provide Roadmap for Future Growth of O...
21 April 2021 - 10:00PM
Business Wire
Leading U.S. bank expected to increase
commercial card processing volume by 150%, enhance fraud and
security protection and leverage a new digital roadmap for future
growth
DXC Technology (NYSE: DXC) announced today that First Horizon
Bank has selected DXC to provide commercial credit card processing
services to its treasury management customers. Using DXC’s
modernized, end-to-end commercial card infrastructure, First
Horizon anticipates volume growth of up to 150% by leveraging DXC’s
technology suite of competitive and innovative products. First
Horizon will also take advantage of DXC’s dedicated 24/7/365
commercial card support team, which will enhance the customer
experience while providing improved fraud and security
protection.
With the July 2020 merger of IBERIABANK and First Horizon, the
combined company’s increased scale and diversified business model
necessitated a consolidation under a single commercial card
services provider. DXC, the card servicer for IBERIABANK for more
than a decade, was selected over one of its top competitors to help
the new company (now operating under the First Horizon name) with
its transformation journey.
“We are very impressed with DXC’s ability to deliver nearly 50
different analytics, enhanced fraud and security protection and
optimized processes that will help build our overall operations to
scale so that our clients can experience a best-in-class product
offering,” said Starr Williams, Commercial Card Director, First
Horizon Bank. “During IBERIABANK’s long-standing relationship with
DXC, the card processing team has consistently shown their
commitment to the commercial card industry with the stellar
services they deliver to the bank and our clients. These factors
weighed heavily in our decision to extend our relationship.”
With this expanded relationship, First Horizon will benefit from
these additional DXC Business Process Services:
- Client-branded customer service and fraud call centers staffed
24/7/365
- Fraud monitoring, analysis and new strategy implementations in
near-real time
- Back-office support for charge-back processing, settlement and
data entry
- Client-facing card management platform, including real-time
access to transaction activity, creation and cancellation of
accounts, cardholder maintenance and reporting
“First Horizon’s confidence in the selection of DXC for these
mission-critical process services reflects the ‘new DXC’, which is
focused on our customers and our people, as we continue to execute
our transformation journey,” said Jim Brady, VP and General
Manager, Americas, DXC. “We listened carefully to First Horizon’s
needs and proposed how to best extend our capabilities across the
Enterprise Technology Stack to achieve their goals, elevate
customer experiences and deliver future operations value.”
DXC’s business process services are focused on helping our
customers deliver better business results through service
excellence, process innovation and value through data insights. For
additional information, visit DXC Business Process Services.
About DXC Technology DXC Technology (NYSE: DXC) helps
global companies run their mission critical systems and operations
while modernizing IT, optimizing data architectures, and ensuring
security and scalability across public, private and hybrid clouds.
With decades of driving innovation, the world’s largest companies
trust DXC to deploy the Enterprise Technology Stack to deliver new
levels of performance, competitiveness and customer experiences.
Learn more about the DXC story and our focus on people, customers
and operational execution at www.dxc.technology.
About First Horizon First Horizon National Corp.
(NYSE:FHN), with $83 billion in assets, is a leading regional
financial services company, dedicated to strengthening the lives of
its associates, clients, shareholders, and communities.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates nearly 500 bank locations in 12 states across the
Southeast. With more than 288 years of combined First Horizon Bank
and IBERIABANK financial experience, the Company and its
subsidiaries offer commercial, private banking, consumer, small
business, wealth and trust management, retail brokerage, capital
markets, fixed income, mortgage, and title insurance services.
First Horizon is recognized as one of the nation's best employers
by Fortune and Forbes magazines and a Top 10 Most Reputable U.S.
bank. More information is available at www.FirstHorizon.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210421005197/en/
Frank Hurteau, Corporate Media Relations, +1.703.582.4665,
fhurteau@dxc.com John Sweeny, Investor Relations, +1.908.315.3665,
john.sweeny@dxc.com Lori Chase, First Horizon Bank, SVP &
Public Relations Director, +770.861.2786,
lori.chase@iberiabank.com
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