Genpact's deep industry knowledge
coupled with expertise in data, technology, and AI, will drive
efficiencies and build competitive differentiation
NEW
YORK, Aug. 6, 2024 /PRNewswire/
-- Genpact (NYSE: G), a global professional services and
solutions firm delivering outcomes that shape the future, has
announced a partnership with Volkswagen Financial
Services (VWFS) to improve customer and employee experience,
streamline processes, and enhance competitive differentiation in
the automotive finance industry.
"Incorporating AI solutions into our operations is critical to
deliver an increasingly personalized and friction-free financing
experience for customers," said Anthony
Bandmann, Chief Sales Officer, Volkswagen Financial Services
AG. "Our partnership with Genpact allows us to leverage data
and AI to make mobility simple and transparent for every customer,
at each moment of their financing journey."
Genpact is leveraging AI-powered solutions to enhance VWFS'
customer service and operational efficiency. It will deploy
its Cora Knowledge Assist, a gen-AI powered
multilingual tool for faster and more accurate customer query
resolution, and Cora Nudge Coach, an AI-driven tool which
provides personalized feedback to agents to enhance
productivity.
"Our customers are navigating a landscape of evolving consumer
expectations, operational hurdles, and regulatory complexities,"
said Sameer Dewan, Global
Business Leader, Financial Services, Genpact. "At Genpact, we
harness the power of data, technology, and AI, to deliver solutions
that optimize operations, boost customer satisfaction, mitigate
risks, ensure compliance and ultimately drive growth for VWFS."
In the coming months, Genpact will expand digital and data
innovation across VWFS operations, by implementing new gen AI
solutions into intelligent document processing, training
simulations, customer sentiment analysis, and compliance and
quality controls for calls. Collectively, these solutions will
enhance employee performance, reduce processing times for
paperwork, and proactively address customer requests, improving
overall experience for VWFS.
Visit here for more information about Genpact's solutions
and services in Financial Services.
About Genpact
Genpact (NYSE: G) is a global professional services and
solutions firm delivering outcomes that shape the future. Our
125,000+ people across 30+ countries are driven by our innate
curiosity, entrepreneurial agility, and desire to create lasting
value for clients. Powered by our purpose – the relentless pursuit
of a world that works better for people – we serve and transform
leading enterprises, including the Fortune Global 500, with our
deep business and industry knowledge, digital operations services,
and expertise in data, technology, and AI.
Get to know us at genpact.com and
on LinkedIn, X, YouTube,
and Facebook.
MEDIA CONTACT:
Siya Belliappa
Genpact Media Relations
718-561-9843
siya.belliappa@genpact.com
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SOURCE Genpact Ltd.