HP Launches Device as a Service for Apple to Solve Major Customer Pain Point
16 February 2018 - 1:00AM
News highlights
HP Inc. (NYSE:HPQ) today unveiled an expansive new set of Device as
a Service (DaaS)1 offerings for customers and channel partners,
including the launch of DaaS for Apple. HP will provide support for
iPhone, iPad, Mac, and other Apple devices used by commercial
customers in mixed operating system (OS) environments. The company
also introduced new virtual reality (VR) solutions and predictive
analytics capabilities available as a service to support a broader
range of customer needs.
“Our customers are seeking new ways to better manage the
expansion of device types and operating systems across their
workforce. With the launch of DaaS for Apple, HP is offering the
leading multi-OS device management solution and raising the bar on
service delivery,” said Bill Avey, global head and general manager,
Personal Systems Services, HP Inc. “Our expanded support for mixed
operating system environments across every phase of the device
lifecycle, combined with our continued expansion into VR and data
analytics, is providing smart, simplified solutions for the modern
workforce and unlocking new growth opportunities for our customers,
our channel partners, and our business.”
The growth of HP DaaS comes as corporate IT departments are
seeking new ways to manage both HP and other manufacturer devices
more efficiently and effectively. HP has delivered strong growth in
its services business, with HP DaaS now available from nearly 100
channel partners around the world.
The right devices for the job
As part of HP’s expanded DaaS offering, customers will be able
to pair iPhone, iPad, Mac, and other Apple devices with HP’s
world-class support, managed services, and analytics. HP estimates
that by 2020 there will be 9 billion commercial devices worldwide2,
with an average of four devices per user3. Mixed-device
environments are the norm in today’s world and becoming
increasingly difficult and costly for organizations due to the
number of devices, managing multiple device types, OSes, and
vendors.
HP is embracing mixed-device environments by offering complete
solutions to customers extending far beyond HP-manufactured
hardware. DaaS for Apple is the latest example, currently offered
directly from HP in the U.S. with plans to expand to other
countries and select channel partners over the next year.
Additionally, the HP DaaS product line includes the latest and
most innovative HP devices. The new HP Virtual Reality solutions,
including the HP Z4 Workstation and HP Windows Mixed Reality VR
headset, are now available as a service through HP DaaS. The HP Z4
Workstation is ideal for design, engineering, simulation, and
visualization, and it can easily handle tasks that require
high-frequency processing, multiple cores and high-powered GPUs.
The HP Windows Mixed Reality VR headset delivers a stunning
immersive computing experience due to its1440x1440 resolution per
eye and up to a 90Hz refresh rate4. Users will enjoy six degrees of
freedom, no tracking boundaries, and the included wireless motion
controllers.
Analytics, insight, and unified endpoint
management
According to IDC5, 63 percent of commercial IT managers say
their resources are drained by device management and would like to
be able to focus on other IT projects such as mobility, business
applications, and security initiatives. To help free up resources,
HP is expanding its real-time hardware analytics and proactive
device management capabilities. This service from HP enables
customers to analyze hardware performance, detect potential
problems in advance, and proactively implement corrective actions.
The unique data analytics capabilities of HP DaaS are now available
on Windows, Android, iOS, and macOS devices – creating a multi-OS
solution that’s designed to boost IT efficiency and improve
employee experiences.
Tailored solutions and maximum flexibility
HP DaaS agreements can also be tailored to fit customers’ unique
needs by easily adding specific device lifecycle services. Today
the company introduced HP Tech Café Market Enhanced, an end-to-end
vending and storage solution that provides instant access to
accessories and 24/7 lockers for device swaps or repairs. In
addition to vending and storage, HP will manage the ordering,
replenishment, and reporting for customers. The solution supports
the needs of an increasingly mobile workforce and significantly
simplifies life for IT departments.
For more information about HP Device as a Service, please visit
www.hp.com/go/DaaS or see us at Mobile World Congress 2018 in
Barcelona on February 26 – March 1, 2018.
About HP
HP Inc. creates technology that makes life better for everyone,
everywhere. Through our portfolio of printers, PCs, mobile devices,
solutions, and services, we engineer experiences that amaze. More
information about HP Inc. is available at http://www.hp.com.
- HP DaaS plans and/or included components may vary by region or
by Authorized HP DaaS Service Partner. Please contact your local HP
Representative or Authorized DaaS Partner for specific details in
your location. HP services are governed by the applicable HP terms
and conditions of service provided or indicated to Customer at the
time of purchase. Customer may have additional statutory rights
according to applicable local laws, and such rights are not in any
way affected by the HP terms and conditions of service or the HP
Limited Warranty provided with your HP Product.
- HP Proprietary Research, 2017
- Strategy Analytics Global Internet Device Forecast Report,
2014
- To enable full 90 fps performance on the VR headset, an HDMI
2.0 or later connection is required with the graphics solution
provided by the PC
- IDC Commercial IT Needs and Biggest Challenges: IDC DaaS
Americas Study, October 2016
Christina Wahl, HPchristina.wahl@hp.com
HP (NYSE:HPQ)
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