When H&R Block DIY clients have questions, the H&R Block
(NYSE:HRB) tax experts give them the answers. With layers of
support, DIY clients can access the information they need while
they prepare their tax return, making it possible for them to
maintain the flexibility and convenience DIY clients want.
“When working on a tax return, some DIY clients find all the
information they need within the product itself, while others have
questions about how tax law changes impact them,” said Heather
Watts, senior vice president and general manager of digital at
H&R Block. “Even though some of these questions may be more tax
planning in nature and not impact their ability to complete their
return, between the help center, unlimited chat and The H&R
Block Community, our DIY clients can find the information they need
to better understand their tax situation.”
The questions asked via the free, unlimited, live chat for
online and installed software clients (it can be added to H&R
Block More Zero) go to a team of tax experts at The Tax Institute
at H&R Block, staffed by tax attorneys, CPAs, enrolled agents
and more. The top tax questions answered by these tax experts often
reflect changes made to the tax code.
“This tax season, the topics DIY clients are asking about the
most are tax refunds, the extended tax benefits called ‘extenders’
and the child tax credit,” said Lynn Ebel, manager at The Tax
Institute at H&R Block. “This tells us that people are paying
attention to how tax law impacts them, and we hope that by
providing this information they can make changes to improve their
tax situation.”
Following are some of the questions H&R Block tax experts
are hearing most often from DIY clients, and an explanation about
the tax and financial consequences.
Tax refunds
Why is my refund higher or lower than last
year?
Normally, the reasons for a change in refund would be changes in
withholding, deductions, number of exemptions, credits, income or
type of income. The best way to assess the difference is to compare
the 2017 return to the 2016 and see if there are any lines with
dramatic differences.
Why am I not getting all the credits I tried to
claim?
“The most common reason a taxpayer is not seeing a tax credit
benefit their bottom line is because the credit is nonrefundable,
which means it is limited to tax liability. This means if your tax
liability is zero, adding a nonrefundable credit won’t benefit you,
even if you qualify for it. Also, remember that your tax liability
is not the same as your tax refund; you could have a tax liability
and still get a refund because of withholdings on your W-4,” Ebel
said.
Only refundable credits, such as the earned income tax credit or
the additional child tax credit, would increase the amount of a tax
refund if the tax liability already was eliminated.
Taxpayers who are curious about what tax year 2018 will look for
them can use H&R Block’s free tax calculator to estimate their
tax refund and tax reform impact.
Why didn’t my refund amount change when I entered
information to get a specific deduction?
Some tax benefits do not benefit everyone’s bottom line in the
same way, even if the taxpayers meet all the requirements. For
example, some taxpayers might not see a change when they enter home
mortgage interest as an itemized deduction if they are taking the
standard deduction. Or, if taxpayers input stock information, they
may not notice a change if their capital losses already exceed
$3,000. This is true of other limited losses as well, such as
adding additional rental expenses that are subject to the passive
activity loss rules.
Extenders
I was told I’d have to wait to file to claim certain tax
benefits – why?
The IRS is updating forms to include legislation passed Feb. 9
as part of the Bipartisan Budget Act of 2018, which retroactively
extended numerous tax provisions for tax year 2017, including:
- Mortgage insurance premium
- Discharge of debt on principal residence
- Tuition and fees deduction
- Energy credit
The updated forms will allow taxpayers claiming these tax
benefits to e-file their returns, instead of paper-filing them.
“The inclusion of the home energy credit for new furnaces,
windows, etc. in the tax legislation that passed in February will
have some taxpayers needing to search for their 2017 receipts for
to see if they qualify for any of the extended tax benefits,” Ebel
said.
Child tax credit
Why am I not getting the child tax credit?
Often when a taxpayer no longer sees the child tax credit
benefit this year, but they claimed it last year, it is because
their child turned 17 and is no longer eligible. In anticipation of
this happening in the future, taxpayers can adjust the withholding
on their W-4, if they want an outcome like years past.
Additionally, taxpayers could also be subject to an income
phaseout, which for the child tax credit was $110,000 for married
taxpayers filing jointly for 2017.
“Keep in mind that when claiming the child tax credit, the tax
return must also include the name and taxpayer identification
number – the Social Security or ITIN – of the qualifying
child and the same information for the child must have been issued
on or before the due date for filing the return,” Ebel said.
Through April 17, these are the help options available to
H&R Block DIY clients:
- Ask a Tax Advisor/live, free, unlimited chat with a tax expert
(inside the product) is available weekdays from 10 a.m. to 10 p.m.
CT, and on weekends from 9 a.m. to 5 p.m. CT
- The H&R Block Community is available 24/7
- Technical support chat (inside the product) is available
24/7
- Technical support via phone is available weekdays from 7 a.m.
to midnight CT, and on weekends from 7 a.m. to 8 p.m. CT.
Taxpayers have multiple ways online to access H&R Block,
including through the H&R Block apps, H&R Block DIY online
products, downloaded H&R Block DIY software products or an
appointment at an H&R Block retail tax office.
About H&R Block H&R Block, Inc.
(NYSE:HRB) is a global consumer tax services provider. Tax return
preparation services are provided by professional tax preparers in
approximately 12,000 company-owned and franchise retail tax offices
worldwide, and through H&R Block tax software products for the
DIY consumer. H&R Block also offers adjacent Tax Plus products
and services. In fiscal 2017, H&R Block had annual revenues of
over $3 billion with 23 million tax returns prepared worldwide. For
more information, visit the H&R Block Newsroom.
For Further InformationSusan Waldron,
816-854-5522, susan.waldron@hrblock.com
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