RR Donnelley Launches ECoM™ - Enterprise Communications Management
06 November 2008 - 10:30PM
Business Wire
R.R. Donnelley & Sons Company (NYSE:RRD) announced today that
its Global Document Solutions (GDS) offering, a leading provider of
outsourcing services for customer communications management, has
launched ECoM� (Enterprise Communications Management), an
innovative multi-service solution. ECoM provides a complete range
of outbound and inbound outsourcing services to optimize the
preparation, production, delivery and processing of customer
communications across multiple channels including documents, email,
web and SMS. ECoM manages all aspects of the customer communication
lifecycle through an integrated managed service platform. By
closing the loop of outbound and inbound customer communications,
organizations can enhance operational efficiencies, improve
effectiveness and reduce costs. Mike Gordon, Managing Director at
GDS (UK & Ireland) said, �We developed ECoM in response to
growing demand for multi-service and value-adding solutions, backed
by best in class consulting, project management and client support
services. ECoM allows organizations to more effectively handle
their entire customer communications management lifecycle. The
component-based nature of the solution enables users to select from
a broad portfolio of services to meet their exact needs. Gordon
continued, �In this challenging economic climate companies are
recognizing that re-aligning and optimizing they way in which they
communicate with their customers is a critical success factor. To
this end we also provide high quality consulting services to ensure
that our solutions are implemented with a full understanding of our
clients� unique requirements and goals�. The outbound communication
services which GDS offers via ECoM include marketing services
management, creative and presentation services, print management,
office communications management and transactional printing. The
comprehensive inbound services offered include back office
processing (application, correspondence and payment processing) and
content management (indexing, data processing and analysis, and
document archiving and retrieval). More information about RR
Donnelley�s Global Document Solutions outsourcing services offering
is available at www.rrdgds.com. About RR Donnelley RR Donnelley
(NYSE: RRD) is the world�s premier full-service provider of print
and related services, including business process outsourcing.
Founded more than 144 years ago, the company provides products and
solutions in commercial printing, direct mail, financial printing,
print fulfillment, labels, forms, logistics, call centers,
transactional print-and-mail, print management, online services,
digital photography, color services, and content and database
management to customers in the publishing, healthcare, advertising,
retail, technology, financial services and many other industries.
The largest companies in the world and others rely on RR
Donnelley�s scale, scope and insight through a comprehensive range
of online tools, variable printing services and market-specific
solutions. For more information, and for RR Donnelley's Corporate
Social Responsibility Report, visit the company's web site at
http://www.rrdonnelley.com. Use of Forward-Looking Statements This
news release may contain "forward-looking statements" as defined in
the U.S. Private Securities Litigation Reform Act of 1995. Readers
are cautioned not to place undue reliance on these forward-looking
statements and any such forward-looking statements are qualified in
their entirety by reference to the following cautionary statements.
All forward-looking statements speak only as of the date of this
news release and are based on current expectations and involve a
number of assumptions, risks and uncertainties that could cause the
actual results to differ materially from such forward-looking
statements. Readers are strongly encouraged to read the full
cautionary statements contained in RR Donnelley's filings with the
SEC. RR Donnelley disclaims any obligation to update or revise any
forward-looking statements.
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