As network performance stands strong, Verizon expands and extends unlimited calling, text and data for customers impacted by ...
15 July 2019 - 7:53AM
While the rain continues to fall and waters rise, Verizon continues
to keep loved ones and first responders connected with strong
network performance at typical non-storm levels. As anticipated,
flood waters are impacting the entire area and commercial power is
out in many places throughout Louisiana, but back-up generators are
running, providing power to our cell sites, and we have begun to
refuel those generators to ensure facilities continue operating
normally. Our network teams and vendor partners are staffing the
wireless command center and are in contact with federal, state and
local emergency management teams to support community recovery
efforts as needed.
Extending unlimited calling, texting and data to a total
of 28 parishes
Our focus has intensified around on-the-ground community and
first responder support as the storm continues on its path. Verizon
is extending unlimited calling, texting and data to our postpaid,
prepaid and small business customers impacted by the storm in the
following 12 parishes through Friday, July 19: Assumption,
Jefferson, Lafourche, Orleans, Plaquemines, Saint Bernard, Saint
Charles, Saint James, Saint John the Baptist, Saint Martin, Saint
Mary and Terrebonne.
Additionally, beginning today and running through Friday, July
19 we are expanding this relief to our customers in the following
16 parishes: Lafayette, Acadia, Iberia, Tangipahoa, East Baton
Rouge, Livingston, Saint Tammany, West Baton Rouge, Saint Landry,
Ascension, West Feliciana, East Feliciana, Saint Helena,
Washington, Iberville and Pointe Coupee.
In addition to the $25,000 donation for the Foundation for
Louisiana’s Rapid Relief Fund, to help storm victims stay
connected, a Wireless Emergency Communication Center (WECC) is on
its way to the mega shelter located at 8125 US-71 in Alexandria,
Louisiana. WECCs are large, generator-powered mobile units that
have device charging and computer workstations with free internet
access, along with wireless phones, tablets and other devices to
contact friends, family and other important contacts over Verizon's
4G LTE network. Two other WECCs are on their way and ready to be
deployed when additional support needs are identified.
The Verizon Response Team continues close coordination with
city, state and federal officials and first responders, and dozens
of devices have already been deployed to support their mission
critical relief efforts with hundreds more on standby if
needed.
“Verizon is committed to the communities where we live and work,
and never more so than times like these,” said John Granby, Verizon
Consumer Group South Area President. “We are proud to stand with
and provide assistance to our customers in the impacted areas.”
All Verizon retail stores throughout the area except Harvey,
Houma and Lafayette are open for business as usual to assist
customers. Anyone, regardless of wireless carrier, looking to
charge their devices can stop by any of our corporate store
locations. You can find the nearest one by visiting:
https://www.verizonwireless.com/stores/
Verizon customers can help the American Red Cross in their
disaster relief efforts by texting the word REDCROSS to 90999 and
$10 will be added to their Verizon Wireless bill upon confirmation
of the billing zip code.
Customers can verify eligibility for call/text/data relief by
entering their zip code at
https://www.verizonwireless.com/featured/relief/. Due to the
weekend, the website will not reflect the additional zip codes
until Monday, July 15.
About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated revenues of $130.9 billion in 2018. The
company operates America’s most reliable wireless network and the
nation’s premier all-fiber network, and delivers integrated
solutions to businesses worldwide. With brands like Yahoo,
TechCrunch and HuffPost, the company’s media group helps consumers
stay informed and entertained, communicate and transact, while
creating new ways for advertisers and partners to connect.
Verizon’s corporate responsibility prioritizes the environmental,
social and governance issues most relevant to its business and
impact to society.
VERIZON'S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available at
www.verizon.com/about/news/. News releases are also available
through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Media contacts:Kate Jay - local
media678.245.9532kate.jay@verizon.comTwitter: @KateHarrisJay
Karen Schulz - national
media864.561.1527karen.schulz@verizon.comTwitter: @VZWkarens
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