CORRECTING and REPLACING Wells Fargo and NCR Collaborate to Drive Retail Banking Innovation
20 July 2016 - 11:06PM
Business Wire
Wells Fargo to tap dedicated NCR R&D
resources for reimagined ATM and banking store customer
experiences
Seventh paragraph, first sentence should read: “Wells Fargo is
one of the most innovative banks globally, and our work with them
has created breakthroughs in amazing, personalized customer
experiences,” said Bill Nuti, Chairman and CEO, NCR Corporation.
(instead of “Wells Fargo is one of the most innovative banks
globally, and our work with them has created breakthroughs in
amazing, personalized customer experiences,” said Andy Heyman,
President, NCR Financial Services.)
The corrected release reads:
WELLS FARGO AND NCR COLLABORATE TO DRIVE
RETAIL BANKING INNOVATION
Wells Fargo to tap dedicated NCR R&D
resources for reimagined ATM and banking store customer
experiences
NCR Corporation (NYSE: NCR) today announced a collaboration
agreement with Wells Fargo (NYSE: WFC) to drive unparalleled
consumer innovation and dramatically reinvent self-service
technology in Wells Fargo’s retail stores.
As part of the agreement, NCR and Wells Fargo will establish a
team, focused on research and development in ATM and retail banking
customer experience, to create the next generation of technology
that drives customer engagement.
NCR’s rich heritage in designing end-to-end solutions that drive
seamless omni-channel distribution for customers in a number of
industries, combined with Wells Fargo’s leadership in delivering
unparalleled omni-channel experience, promises best-in-class
customer service options across store, ATM, digital and contact
center channels.
“Aligning our development strategy with NCR allows us to shape
the future of technology in our stores and ATMs to benefit Wells
Fargo customers,” said Jonathan Velline, head of ATM Banking and
Store Strategy for Wells Fargo. “We have a long history of
innovation, and we expect this collaboration with NCR to add to our
legacy, deliver the next generation of technology in our physical
channels and further enhance customer experience.”
Over the past eight years, NCR and Wells Fargo have worked
together to bring a number of industry-leading technologies to
life. These technologies range from cash- and check-processing
innovations to high-touch concierge solutions delivered through
self-service devices, to next-generation materials that improve the
longevity and usability of the physical channels.
This agreement builds on that heritage of collaborative
innovation and expands the relationship to a more strategic level,
co-locating team members from both companies to develop the
technologies that will shape the future of retail banking stores
and ATMs. It reflects a shared commitment to design and deliver
delightful consumer experiences at every touchpoint, and embodies
the mission of the NCR CxBanking solution framework: to enable
financial institutions to connect and transact seamlessly with the
consumers and small businesses who require their services.
“Wells Fargo is one of the most innovative banks globally, and
our work with them has created breakthroughs in amazing,
personalized customer experiences,” said Bill Nuti, Chairman and
CEO, NCR Corporation. “In addition, Wells Fargo will have access to
our global innovation community, customer engineers and executive
leadership to provide support in Wells Fargo’s lab. Through this
relationship, we’ll work hand-in-hand to drive market-leading
efficiencies, greater solution quality and improved
speed-to-market.”
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide,
diversified, community-based financial services company with $1.7
trillion in assets. Founded in 1852 and headquartered in San
Francisco, Wells Fargo provides banking, insurance, investments,
mortgage, and consumer and commercial finance through more than
8,700 locations, 12,500 ATMs, and the internet (wellsfargo.com),
and has offices in 36 countries to support customers who conduct
business in the global economy. With approximately 265,000 team
members, Wells Fargo serves one in three households in the United
States. Wells Fargo & Company was ranked No. 29 on Fortune’s
2014 rankings of America’s largest corporations. Wells Fargo’s
vision is to satisfy all our customers’ financial needs and help
them succeed financially. Wells Fargo perspectives are also
available at Wells Fargo Blogs and Wells Fargo Stories.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware and portfolio
of services, NCR enables more than 550 million transactions daily
across retail, financial, travel, hospitality, telecom and
technology and small business. NCR solutions run the everyday
transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees
and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. All other
trademarks or registered trademarks are property of their
respective owners.
Web site: www.ncr.com, www.ncrsilver.comTwitter:
@NCRCorporationFacebook: www.facebook.com/ncrcorpLinkedIn:
www.linkedin.com/company/ncr-corporationYouTube:
www.youtube.com/user/ncrcorporation
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version on businesswire.com: http://www.businesswire.com/news/home/20160720005355/en/
NCR CorporationScott Sykes, 212-589-8428scott.sykes@ncr.com
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