NEW YORK, Aug. 19, 2021 /PRNewswire/ -- Yext,
Inc. (NYSE: YEXT), the AI Search Company, today announced it has
launched Yext AI Search on Salesforce AppExchange, empowering
customers to transform the customer support experience for both
agents and customers. The collaboration brings the companies'
platforms together, enabling clients to augment their existing
Salesforce Service Cloud-powered help sites, agent consoles, and
support forms with Support Answers, Yext's advanced AI-powered
search solution for customer support.
Integrated directly with Salesforce, Yext AI Search is currently
available on AppExchange at
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000G6fnzUAB
Yext AI Search on Salesforce AppExchange
Yext's new
integration on AppExchange introduces unique applications of AI
search to customer support, enabling businesses to deliver official
answers, streamline resolution, and improve customer
satisfaction.
Features include:
- "Help Site Search," for businesses to add Yext's
advanced AI search experience — which can deliver more accurate,
direct answers to complex customer questions — to their Salesforce
help sites;
- "Support Form Deflection," for businesses to equip their
Salesforce support forms with Yext's AI search to deliver relevant
answers — in real time — to customers who are filling out the
details of their issue; and
- "Agent Console Search," for support agents to access
Yext's AI-powered search experience directly within their
Salesforce agent console when they're assigned a ticket to help a
customer resolve an issue.
By having instant access to information about an issue,
customers will be able to self-serve and resolve issues on their
own instead of having to contact customer support, while support
agents will be empowered to drive faster resolution times
overall.
Comments on the News
"Collaborating with Salesforce
highlights just how important search is to customer support in
today's digital-first age," said David
Rudnitsky, President and Chief Revenue Officer at Yext.
"Businesses are constantly inundated with support questions, and
the vast majority can be solved more easily and most cost
effectively with AI search. Our integrations solve this, marrying a
support platform with a search platform to put information at the
fingertips of both support agents and customers, so they can
self-serve and resolve issues quickly."
"Yext AI Search is a welcome addition to AppExchange, as they
power digital transformation for customers with a search platform
that enables faster resolution times, more manageable ticket
volumes, and higher customer satisfaction rates," said Woodson Martin, GM of Salesforce AppExchange.
"AppExchange is constantly evolving to connect customers with the
right apps and experts for their business needs."
About Salesforce AppExchange
Salesforce AppExchange,
the world's leading enterprise cloud marketplace, empowers
companies, developers and entrepreneurs to build, market and grow
in entirely new ways. With more than 6,000 listings, 9 million
customer installs and 117,000 peer reviews, AppExchange connects
customers of all sizes and across industries to ready-to-install or
customizable apps and Salesforce-certified consultants to solve any
business challenge.
Additional Resources
- Like Salesforce on Facebook:
http://www.facebook.com/salesforce
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https://twitter.com/salesforce
- Become a fan of Yext: https://www.facebook.com/YextInc/
- Follow Yext on Twitter: https://twitter.com/yext
Salesforce, AppExchange, Service Cloud and others are among the
trademarks of salesforce.com, inc.
About Yext
Yext (NYSE: YEXT) is the AI Search Company
and is on a mission to transform the enterprise with AI search.
With the explosion of information and data online, search has
never been more important. However, while the world of consumer
search has innovated over time, enterprise search has not. In fact,
the majority of enterprise search is powered by outdated keyword
search technology that only scans for keywords and delivers a list
of hyperlinks rather than actually answering questions.
Yext, the AI Search Company, offers a modern, AI-powered Answers
Platform that understands natural language so that when people ask
questions about a business online they get direct answers – not
links.
Brands like Verizon, Vanguard, Subway and Marriott — as well as
organizations like the U.S. State Department and World Health
Organization — trust Yext to radically improve their business with
answers-led AI search.
CONTACT: Amanda Kontor,
pr@yext.com
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SOURCE Yext, Inc.