- MyBell wins Best Telecommunication Mobile Application of the
Year at the 2021 Mobile Web Awards
- CCTS annual report shows 6-year declining trend for Bell's
share of total complaints
MONTRÉAL, Dec. 7, 2021 /CNW
Telbec/ - Bell is proud to announce today that the
MyBell App has been named Best Telecommunication Mobile
Application of the Year at the 2021 Mobile Web Awards,
demonstrating Bell's commitment to customer experience as it
continues to enhance the capabilities of its app-based self-serve
options.
The app experience has been a top priority for Bell, with this
being the second award of the year for the app, earlier having won
the 2021 Platinum MarCom Award as the top service app. The
Bell apps have consistently been recognized for excellence, this
being the fourth year in a row.
Bell continues to lead the telecom industry, as evident by this
year's 2020-2021 Annual Report from the Commission for Complaints
for Telecom-television Services (CCTS). The report captures a full
year of Canadians living through the pandemic, and while complaints
to the CCTS from across the industry saw an increase of 9%,
Canada's largest communications company had a decline of 8%.
Overall, Bell's share of complaints dropped 4% from the previous
year.
"Today's award win coupled with the latest CCTS results are a
direct result of Bell's dedicated focus on customer experience and
I'm proud of the strides we've made in the last year, especially
during these challenging times," said Mirko
Bibic, President and CEO of BCE Inc. and Bell Canada. "Canadians everywhere are relying
on communications services and networks like never before. With
Bell's historic two-year $1.7 billion accelerated
broadband network expansion and investments in service enhancements
like digital self-serve platforms, we're offering customers
enhanced and more reliable access to Bell products and services,
and making it easier to work with us at every step in the
journey."
Bell is investing heavily in customer experience and has
continued to develop its next-generation support platforms for
residential and business customers, including Bell Move Valet,
which ensures the seamless transfer of Internet, TV and phone
services when customers change their residence. Earlier this year,
the program was expanded to include Atlantic Canada.
About Bell
Bell is Canada's largest communications
company, providing advanced broadband wireless, TV, Internet, media
and business communication services throughout the country. Founded
in Montréal in 1880, Bell is wholly owned by BCE Inc. To learn
more, please visit Bell.ca or BCE.ca.
Through Bell for Better, we are investing to create a better
today and a better tomorrow by supporting the social and economic
prosperity of our communities with a commitment to the highest
environmental, social and governance (ESG) standards. This includes
the Bell Let's Talk initiative, which promotes Canadian mental
health with national awareness and anti-stigma campaigns like Bell
Let's Talk Day and significant Bell funding of community care and
access, research and workplace leadership initiatives throughout
the country. To learn more, please visit Bell.ca/LetsTalk.
Media inquiries
Jessica
Benzinger
647-377-9074
jessica.benzinger@bell.ca
@Bell_News
Investor inquiries
Richard
Bengian
514-786-8219
richard.bengian@bell.ca
SOURCE Bell Canada