Acquisition Expands Enghouse Contact Center
Presence Into France
MARKHAM, Ontario,
and PARIS, France,
Oct. 22, 2019 /CNW/
- Enghouse Systems Limited (TSX:ENGH) announced
today it has acquired Eptica S.A. which is based in the
Paris suburb of Boulogne,
France.
With trailing annual revenue of approximately $13.0 million, Eptica is a leading provider of
customer engagement software. Powered by artificial intelligence
("AI"), it enables businesses to make the customer experience a key
link in their value chain. The omni-channel and multi-lingual
platform covers email, web, social media, web chat and agent
channels, and allows organizations to improve customer engagement
and increase efficiency particularly in distributed organizations.
The platform drives sales by delivering fast and personalized
responses to customer queries through their channel of choice.
The focus of the platform is enhanced customer service. The
design is based on AI, automatic natural language processing,
machine learning and text analytics. It also incorporates a
centralized knowledge base to ensure meaningful conversations and
multi-channel consistency. The company serves over 200 customers,
including leading brands in sectors such as banking, insurance,
retail, tourism and government.
"Eptica provides an important entry point into the French market
for organic and acquisitive expansion," said Steve Sadler, Chairman & CEO of Enghouse.
"We are very pleased to welcome Eptica's customers and employees to
the Enghouse Interactive organization."
"We are delighted to join Enghouse, and look forward to growing
with access to Enghouse products and through
acquisitions," said Olivier Njamfa,
CEO of Eptica. "We can combine the Eptica product suite with the
complementary Enghouse contact center product into an
effective solution for this market."
About Enghouse
Enghouse Systems Limited is a leading global provider of
enterprise software solutions serving a variety of vertical
markets. Its strategy is to build a more diverse enterprise
software company through strategic acquisitions and managed growth
within its business sectors: Contact Center, Networks (OSS/BSS) and
Transportation/Public Safety. Enghouse shares are listed on the
Toronto Stock Exchange (TSX:ENGH). Further information about
Enghouse is available at www.enghouse.com.
About Eptica
Eptica provides brands with conversational and collaborative
solutions powered by artificial intelligence (AI) that enhance
digital customer experience. Eptica transforms digital
relationships between brands and individuals into meaningful
conversations improving daily life for everyone. These meaningful
conversations drive customer experience and create business value.
For more information visit www.eptica.com
Sam Anidjar, Vice President,
Corporate Development, Enghouse Systems Limited, 905-946-3300,
investor@enghouse.com