SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of January 2024 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant’s Name into English)
13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge Communications Surveillance Report, dated January 23, 2024.
99.2 NICE Announces Opening of Nominations for its 2024 PSAPs’ Finest Awards Recognizing Emergency Communications Professionals, dated January 24, 2024.
99.3 Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform Completeness Converging CCaaS Voice, Digital, and CX AI, dated January 25, 2024.
99.4 Alabama’s Shelby County Commission to Deploy NICE’s Market Leading Digital Evidence Management Platform to Transform Criminal Justice, dated January 29, 2024.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name:/s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: February 7, 2024
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge
Communications Surveillance Report
For the second consecutive year, NICE Actimize achieved the highest scores across the Technology
Excellence and Customer Impact metrics in the 2023 SPARK Matrix™ ranking
Hoboken, NJ, January 23, 2024 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting
firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Communication Surveillance, Q4, 2023.” The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 11
global communication surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Excellence and Customer Impact performance metrics for the second consecutive year.
To download a complimentary copy, click here.
NICE Actimize’s SURVEIL-X Communication Surveillance monitors electronic communications including emails with attachments, mobile messaging, and both voice and video conversations simultaneously, which allows
organizations to reconstruct the conversation history and understand the true intent behind employee actions.
The Quadrant Knowledge report, in positioning NICE Actimize and its SURVEIL-X Communication Surveillance solution, stated, “The solution utilizes scenario and AI-based analytics to monitor all forms of
communication used by the employee. The solution offers complete surveillance coverage and patented correlation capabilities, enabling organizations to link and analyze related interactions across multiple channels easily. The solution monitors
electronic communications, both voice and video conversations simultaneously, which allows organizations to reconstruct the conversation history and understand the true objective behind employee actions.”
The report continued, “The SURVEIL-X Communication Surveillance solution leverages robust, multi-dimensional analytics and AI-based machine learning models that provide organizations the ability for language detection,
automated speech recognition, anomaly detection, and natural language processing (NLP) for deep text analysis. The solution utilizes a robust rules engine with ML transformer-based architectures.”
“NICE Actimize’s customers recognize the SURVEIL-X platform for its ease of deployment, integration, and interoperability, overall technology experience and customer value proposition, and its customization capabilities
to meet their business-specific needs,” explained Vishal Jagasia, Senior Analyst, Quadrant Knowledge Solutions. “The company is
also highly known for its communication surveillance solution that is integrated with its holistic trade surveillance offering backed up by advanced market visualization, advanced analytics, and out-of-the-box coverage capabilities.”
“NICE Actimize develops solutions that help financial institutions remain compliant while reducing the risk of regulatory fines. By offering a single end-to-end surveillance solution that covers all communication
modalities and provides instant access to billions of records with rapid search and automated event reconstruction, SURVEIL-X communication surveillance dramatically reduces the cost of compliance, improves overall efficiency, and increases the
accuracy of compliance teams,” explains Chris Wooten, Executive Vice President, NICE.
NICE Actimize’s roadmap for SURVEIL-X Communication Surveillance includes enhancing the precision of AI-powered text analysis and transcription for all audio and video communications and expanding its language coverage.
In addition, it continues to use the communication activity from employees to enhance conduct surveillance as part of the SURVEIL-X capabilities.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At
Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for
helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,”
“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud
Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional
acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Announces Opening of Nominations for its 2024 PSAPs’ Finest Awards
Recognizing Emergency Communications Professionals
PSAPs’ Finest Awards honor emergency communications innovators, standouts and teams
for their dedication and life-saving work
Hoboken, N.J., January 24, 2024 – NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2024 PSAPs' Finest Awards, an annual recognition program for emergency communications center
(ECC) professionals. Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the
Year.
Chris Wooten, Executive Vice President, NICE, said, “When lives are on the line, Emergency Communications Centers answer the call and connect people
who are experiencing emergencies to life-saving services. It’s vital and stressful work that all too often goes unrecognized. NICE’s PSAPs’ Finest Awards pay tribute to the heroic actions of all first, first responders who execute flawlessly every day to make emergency communications work.”
Now entering its nineteenth year, NICE’s PSAPs’ Finest Awards program is open to all PSAPs, whether or not they are customers of NICE.
Nominations can be submitted through an online process via the PSAPs' Finest website. An independent judging panel reviews and rates each nomination based on the
individual’s or team’s contributions to their agencies and communities.
This year’s honorary judging panel includes: D. Terry Hall, Director, York-Poquoson-Williamsburg-James City Emergency Communications (VA);
Jay Atwood, Executive Director, Benton County Emergency Services (Richland, WA); Ron Dunn, Communications Manager, Riverside Police Department (Riverside, CA); Christopher Raimann, Chief PST, Ocean County Sheriff’s Office (Toms River, NJ); Shantelle
Oliver, Support Services Manager, North Texas Emergency Communications Center (Carrollton, TX); Scott Brown, Operations Manager, Hamilton County Communications Center (Cincinnati, Ohio); Kalie Anderson, Acting Director, Emergency Communications &
Operations Management Branch (ECOMB), Edmonton Police Service (Edmonton, Alberta, Canada); and Jennifer Swisher, Director, Berkeley County Emergency Communications (Martinsburg, WV).
To submit a nomination for any of the PSAPs' Finest Awards categories or to read about previous winners, please visit the PSAPs' Finest website. Nominations can be submitted online through June 1, 2024.
Questions regarding the 2024 PSAPs' Finest Awards can be directed to PSInfo@NICE.com.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s
Platform Completeness Converging CCaaS Voice, Digital, and CX AI
NICE's best-in-class platform enables Carnival UK's mission to provide a frictionless guest experience
Hoboken, N.J., January 25, 2024 – NICE (Nasdaq: NICE) today announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE
CXone to revolutionize guest experiences by consolidating contact center operations on to a unified, AI-powered platform. Carnival UK will work with NICE Value Realization Services and Sycurio Professional Services to assist the speedy
transformation at its contact centers in the UK and Germany. This includes a migration from their legacy incumbent solutions with Avaya and Verint to NICE’s CXone cloud
platform enabling a seamless omnichannel guest experience.
To spearhead this digital transformation, Carnival UK has adopted the complete suite of NICE CXone voice and digital solutions,
including Enlighten AutoSummary, CXone Expert, CXone Feedback Management, and CXone SmartAssist for voice and text. This suite of best-in-class solutions will transform CX from a limited, multi-channel operation to a unified omnichannel experience
center, empowering a hybrid workforce capable of delivering a seamless experience that drives an effective, efficient operation. Carnival UK has plans to further its digital transformation by deploying Generative AI in the form of Enlighten Copilot
as a feature enhancement during the first half of 2024.
“We looked at many other vendors before choosing NICE, but none of them could deliver the size and scope that we require to uphold our
high standards and provide exceptional guest experiences,” said Paul Ludlow, President, Carnival UK and P&O Cruises. “Our guests come to us to
enjoy our ocean cruises and see the world, and we strive to make every point of that journey as frictionless as possible. From the moment our guests start searching for their desired cruise to the moment they step foot back on land, I am confident
our digital transformation will provide them with the experience of a lifetime.”
Darren Rushworth, President, NICE
International, said, “Understanding the guest’s journey from start to finish is essential to providing excellent experiences. By adopting our full CXone platform, Carnival UK will be positioned to deliver the highest quality on both sides of
the interaction. NICE is proud to be at the forefront of this digital experience and I’m excited to see how Carnival UK expands its AI innovation.”
About Carnival UK
Carnival UK (CUK) is the UK division of Carnival Corporation and plc, which is the world’s largest cruise group. Carnival UK operates a
fleet of 10 cruise ships for cruise brands P&O Cruises and Cunard, sailing across the world throughout the year providing guests with unforgettable holidays. Carnival UK, based in Southampton, Hampshire, UK, has over 10,000 employees with call
centers located in the UK and Germany. The Group has within its portfolio; Costa Europe, Costa Asia, AIDA, P&O Cruises, Cunard Line, Princess Cruises, Seabourn, and Holland America. Carnival Corporation and plc are passionate about providing
world-class guest experiences and operating a winning culture to achieve unrivaled business success and deliver our vision of being the most spectacularly successful cruise company in Britain. www.carnivalcorp.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
Alabama’s Shelby County Commission to Deploy NICE’s Market Leading
Digital Evidence Management Platform to Transform Criminal Justice
Shelby County Sheriff's Office and District Attorney’s Office will use Evidencentral to manage
growing volumes of digital evidence so agencies can focus on investigating and prosecuting cases
Hoboken, N.J., January 29, 2024 – NICE (Nasdaq: NICE) today announced that the Shelby County (Alabama) Commission, on behalf of the Shelby
County Sheriff's Office and the Shelby County District Attorney’s Office, has selected NICE’s Evidencentral platform to transform the County’s management of digital evidence. Through their deployment of Evidencentral, the County’s Public
Safety and Justice agencies aim to eliminate manual work associated with managing digital evidence so they can ensure timelier justice by focusing attention exclusively on investigating and prosecuting cases.
The Shelby County Sheriff's Office and the Shelby County District Attorney’s Office collaborate on thousands of investigations and prosecutions annually. Evidencentral will streamline the collaborative criminal justice
process, while improving overall effectiveness of investigations and prosecutions, by automatically pulling in digital evidence from connected systems, making it easier to crowdsource evidence from citizens, eliminating manual and redundant
processes, automatically transcoding video into a playable format, and making it possible to share evidence via a secure, trackable, digital process.
Phil Burns, Chief Operating Officer, Shelby County, said, “Shelby County invests in technologies that maximize ROI and use of taxpayer funds. Evidencentral is a gamechanger in this
regard because it’s going to remove the daily blocking and tackling issues of managing digital evidence so our lead attorneys and investigators can be more efficient and focus on core competencies of investigating and prosecuting cases.”
“Digital evidence has grown ten-fold over the last five years, with body-worn video, in-car video, interview room recording and other video and cell phone evidence being added to the mix,” said Shelby County Sheriff John Samaniego. “Today, investigators spend an inordinate amount of time collecting, sorting and prepping evidence to share for discovery. In addition to removing the burden of thumb drives and discs,
Evidencentral’s cloud-based platform and automated workflows are going to streamline the entire case building process for investigators because they’ll be able to manage all of their digital evidence, more efficiently, in one place.”
Shelby County District Attorney Matt Casey added, “Our goal is to provide justice for victims of crime. With Evidencentral our prosecutors will be able to focus on the legal
aspects of the case without having to waste time on the logistics involved in managing digital evidence. Evidencentral’s ability to put evidence into context on timelines and maps will be especially helpful in preparing for trial and presenting cases
to juries. Beyond helping us do everything faster, Evidencentral has the potential to change the caliber of our prosecutions too.”
Chris Wooten, Executive Vice President, NICE, said, “Public safety and criminal justice agencies for entire cities, counties and states are turning to NICE as the clear digital
evidence management leader. With Evidencentral, they’re able to find the truth in digital evidence faster and deliver swifter justice for victims of crime.”
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About Shelby County, Alabama
Headed by Sheriff John Samaniego, the Shelby County Sheriff’s Office employs 220 personnel and is the largest law enforcement agency in Shelby County. The goal of Sheriff Samaniego and all employees is to maintain a
professional service agency to assist all who live and visit Shelby County. Under the leadership of Shelby County District Attorney Matt Casey, the Shelby County District Attorney’s Office prosecutes all felony and some misdemeanor criminal cases
which occur in Shelby County. The office serves the Shelby County population which is 223,024 according to the 2020 US Census. Shelby County is included in the Birmingham-Hoover AL Metropolitan Area and is considered the fastest growing county in the
state. More info at https://www.shelbyso.com/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform
how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public
safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and
states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
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