SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of February 2024 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Launches the Next Generation of Financial Crime and Compliance Investigations with New Generative AI Solutions, dated February 15, 2024.
99.2 NICE Inform Elite Wins ASTORS Award for Best 911 Center Solution, dated February 26, 2024.
99.3 NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions, dated February 27, 2024.
99.4 NICE’s Evidencentral Digital Evidence Management Platform Receives ASTORS’ Best Investigation Solution Award, dated February 28, 2024.
99.5 NICE Named a Leader in the IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement 2023, dated February 29, 2024.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: March 6, 2024
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Launches the Next Generation of Financial Crime and Compliance
Investigations with New Generative AI Solutions
Three groundbreaking solutions expedite the speed of investigations by over 50%
with the power of Generative AI
Hoboken, NJ, February 15, 2024 – NICE Actimize, a NICE (Nasdaq: NICE) business, announces three advanced generative AI-based
solutions designed to fight financial crime and allow organizations to significantly reduce the manual and labor-intensive tasks currently employed in financial crime investigations and reporting. Offering up to a 50% reduction in investigation
time and 70% time savings in SAR filing, these innovations provide unprecedented efficiency in financial crime and compliance risk management programs.
With generative AI embedded into NICE Actimize’s advanced ActOne enterprise risk case management platform, two of these cutting-edge solutions,
X-Sight AI Assist and X-Sight AI Narrate, transform financial crime by reducing manual tasks and seamlessly expediting workflows with existing policies and procedures. ActOne enterprise risk case manager is trusted by the world’s leading financial
services organizations and is used by over 300,000 analysts and investigators daily.
A third solution, NICE Actimize’s Xceed FraudDESK CoPilot is its new Fraud Analyst Assistant Generative AI chatbot,
which uses generative AI to create unprecedented efficiency gains in operational analysis.
“Generative AI is a powerful tool in fighting financial crime. Anti-money laundering, fraud, and market manipulation scenarios benefit from
the cost and time savings that generative AI provides,” said Craig Costigan, CEO, NICE Actimize. “NICE Actimize’s use of generative AI services
provide a monumental step forward in helping financial institutions evolve financial crime and compliance programs and address their growing costs.”
Targeted Generative AI solutions
Offering solutions for all types and sizes of financial institutions, NICE Actimize features these generative AI capabilities in both its
X-Sight and Xceed platforms, including:
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X-Sight AI Narrate intelligently synthesizes suspicious transaction data and investigation intelligence generating coherent, comprehensive, and compliant SAR narratives, speeding up SAR filings by up to 70%.
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X-Sight AI Assist summarizes, analyzes, and enriches alerts and cases, meeting each institution's unique
needs while providing pertinent information and guidance to realize efficiency gains of up to 50%.
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Xceed FraudDESK CoPilot handles the repeatable, tedious,
labor-intensive aspects of alert triage, prioritizations, and case narrations, providing unprecedented efficiency gains of up to 80% for mid-market banks and credit unions.
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For more information on NICE Actimize’s X-Sight Generative AI solutions, please click here.
For more information on NICE Actimize’s Xceed Generative AI FraudDESK CoPilot solution, please click here.
To register for NICE Actimize’s webinar, “The Power of
Generative AI in Fraud & Financial Crime,” please click on the link here.
NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Inform Elite Wins ASTORS Award for Best 911 Center Solution
NICE recognized with platinum award for ability to automate 911
Quality Assurance and improve staff retention
Hoboken, N.J., February 26, 2024 – NICE (Nasdaq: NICE) today announced that NICE Inform Elite, a solution within the NICE Evidencentral suite, has been named to the
ASTORS Awards-winner’s list. Sponsored by American Security Today, the ASTORS Awards recognize innovative solutions that support law enforcement, criminal justice and public safety agencies in their mission to fight crime and keep cities and
communities safe and secure. NICE Inform Elite received the platinum award in the Best 911 Center Solution category.
Chris Wooten, Executive Vice President, NICE, said, “We are honored once again to be recognized by the ASTORS awards, now for the eighth consecutive
year, for our ability to address pressing challenges for emergency communications centers, such as telecommunicator staff retention.”
In early 2023, NICE Public Safety & Justice conducted a survey of over seven hundred 911 center managers across the U.S. and Canada.
The 911 Staff Performance and Retention survey revealed that employee retention issues loomed large for 911 centers, with annual telecommunicator
turnover hovering around 20 percent.
With NICE Inform Elite’s automated Quality Assurance (QA) for 911 calls, emergency communications centers can complete more QA reviews in a
fraction of the time. Through proactive Quality Assurance, supervisors can also identify and better support 911 telecommunicators who are struggling on the job, and provide fast, meaningful feedback, leading to greater confidence and satisfaction.
NICE Inform Elite also features intelligent dashboards with dozens of real-time metrics that provide instant visibility into what's
performing and what isn’t. Supervisors are instantly alerted to performance issues so they can provide timely, targeted coaching and training.
As an example, the Anoka County (Minnesota) 911 Emergency
Communications Center is now able to complete three times the number of 911 Quality Assurance reviews and identify struggling telecommunicators using NICE Inform Elite’s dashboard metrics. This has resulted in a 10 percent improvement in
staff retention, equating to 5 fewer resignations per year.
For more information on NICE’s award-winning solutions visit the NICE Public Safety & Justice website.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized
Interactions
Leading mobile transportation platform leverages NICE’s CX AI to empower employees to create an easy,
effortless customer experience
Hoboken, N.J., February 27, 2024 – NICE (Nasdaq: NICE) today announced that DiDi Global has
selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. DiDi is
now positioned to forecast, schedule, and manage contact center operations worldwide; improve operational efficiency and employee engagement, and prepare agents to be capable of first call resolution. Betta, responsible for supporting one
of the largest WFM customer bases globally, has partnered with NICE Value Realization Services during implementation to execute integrations and deliver
consultation, training, and support services in multiple countries.
DiDi Global searched for a workforce management solution that would address its core business, functional, and technical requirements while
being scalable to support growth. With operations across multiple continents with specific regional characteristics, NICE WFM combines AI and flexibility to meet most scheduling requirements that are cost-efficient and accurate to maintain optimum
service levels. With precise forecasting, properly skilled agents will be available at the right times, leading to greater customer satisfaction.
The addition of NICE EEM allows staffing needs to be addressed in real-time, allowing agents to self-manage their work schedules and
produce higher employee engagement and job satisfaction. Additionally, with Intelligent Intraday Automation, a proactive approach makes adjustments as needed and
eliminates issues before they occur.
Caio Poli, International Customer
Experience Executive Director, DiDi Global, said, “NICE was the clear choice based upon multiple factors. We were looking for the best-in-class WFM cloud solution that would allow our worldwide operations to provide the best customer
experience with operational efficiency and employee engagement by a solid organization that we trust to deliver anywhere in the world. NICE Intelligent Intraday Automation capabilities are impressive, and our decision was driven by an AI-powered
approach and the speed and flexibility of the cloud.”
Yaron Hertz, President, NICE Americas,
said, “As DiDi continues its global expansion, NICE is excited for the opportunity to serve one of the most dynamic and innovative app-based transportation companies of the digital era. We believe that by selecting NICE’s AI-powered forecasting and
machine learning best-fit scheduling for contact centers and employees, it will help energize DiDi’s future success.”
About DiDi Global Inc.
DiDi Global Inc. is a leading mobility technology platform. It offers a wide range of app-based services across Asia Pacific, Latin
America, and other global markets, including ride hailing, taxi hailing, designated driving, and other forms of shared mobility as well as certain energy and vehicle services, food delivery, and intra-city freight services. DiDi provides car owners,
drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and
employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive, and sustainable transportation and local
services ecosystem for cities of the future. For more information, please visit: www.didiglobal.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Hertz, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE’s Evidencentral Digital Evidence Management Platform Receives
ASTORS’ Best Investigation Solution Award
NICE Evidencentral recognized for AI capabilities that help investigators and prosecutors find the
truth in digital evidence faster, to reduce case backlogs and delays
Hoboken, N.J., February 28, 2024 – NICE (Nasdaq: NICE) today announced that solutions from the NICE Evidencentral platform have been named to the ASTORS Awards-winner’s
list. Sponsored by American Security Today, the ASTORS Awards recognize innovative solutions that support law enforcement, criminal justice and public safety agencies in their mission to fight crime and keep cities and
communities safe and secure. NICE Investigate and NICE Justice, solutions within NICE’s Evidencentral platform, were named gold award
recipients in the Best Investigation Solution category. The solutions were recognized by AST for their use of Artificial Intelligence
(AI) in transforming how growing digital evidence is managed.
Chris Wooten, Executive Vice President, NICE, said, “Digital evidence is growing exponentially and it’s slowing down the justice process. NICE’s AI-powered Digital Evidence Management solutions automate tedious investigation and trial preparation tasks, so investigators and prosecutors can find the truth in
digital evidence faster and reduce case backlogs and delays.”
A 2023 NICE Public Safety & Justice Prosecutor
Benchmark Study confirms that challenges managing growing digital evidence are contributing to case backlogs. One issue that slows prosecutors down is the sheer number of systems prosecutors and investigators need to work in to find and
prepare digital evidence for cases and trial.
Video evidence is especially challenging to work with as it may need to be transcoded to make it playable. Prosecutors and
police investigators also frequently need to redact video, transcribe it, or create clips. Each of these activities requires them to work in different systems, or initiate requests which can take days or weeks to complete, contributing to a delayed
justice process.
NICE’s AI-powered Digital Evidence Management suite removes these delays and worries. For example, using cloud-based transcription,
prosecutors and investigators can quickly scan the content of audio and video recordings to expedite evidence review and charging decisions. With Object Character Recognition, previously unsearchable evidence such as hand-written notes, PDFs and text
content stored within images, can be scanned and made keyword-searchable. The NICE solutions also use AI to search across connected evidence sources and recommend evidence, and automatically redact material from video evidence.
For more information on NICE’s award-winning solutions visit the NICE Public Safety & Justice website.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Named a Leader in the IDC MarketScape: Worldwide Digital
Evidence Management Solutions for Law Enforcement 2023
NICE’s usability, AI workflow automation and data visualization capabilities noted as key strengths
Hoboken, N.J., February 29, 2024 – NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2023 “IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement Vendor Assessment. (#US51361223,
Nov. 2023). The IDC MarketScape study assessed digital evidence management (DEM) companies on two axes: business strategies and capabilities.
Dr. Alison Brooks, Research Vice President,
Smart Cities and Communities - Public Safety, IDC said, “New
innovations in Digital Evidence Management solutions are a game changer for public safety and criminal justice agencies looking to improve case solvability and investigative efficiency. IDC undertook this exhaustive study to provide a comprehensive
framework for law enforcement agencies as they consider their DEM choices and options.”
In part, the IDC MarketScape
report states: “NICE is established in the DEM space and has continued to build in capabilities according to requests from its customer base. Usability, AI workflow augmentation, and data visualization are key strengths. Customers speak highly of the
ease of integration, which is an increasingly important issue for agencies struggling with an ever-evolving series of heterogeneous data sets and types.”
The report goes on to say that agencies should “use Evidencentral when your agency's challenges are broader than managing "heavy" data like
video from body-worn or in-car cameras; select NICE when you are looking for a demonstrably proven product across all agency sizes and jurisdictions.”
Chris Wooten, Executive Vice President,
NICE, said, “We’re honored NICE is positioned a Leader in IDC’s 2023 MarketScape report. As the study aptly points out, exponential
growth in digital evidence and unmanageable caseloads are weighing down law enforcement and criminal justice agencies, contributing to workplace fatigue, burnout and turnover, and slowing down the pursuit of justice for victims. As a digital
transformation platform for Public Safety and Justice, NICE Evidencentral transforms digital evidence management, so agencies can find the truth in digital evidence, be a greater force for good, and move the wheels of justice faster.”
Read the IDC MarketScape Excerpt
Download an excerpt copy of the IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement 2023 Vendor Assessment here.
Visit the NICE Public Safety & Justice website and learn
more about Evidencentral by clicking here.
About Evidencentral
NICE’s award-winning Evidencentral Software-as-a-Service
(SaaS) Digital Evidence Management Solution is a cloud-based end-to-end digital transformation platform that’s revolutionizing how agencies manage digital
evidence, from crime to court. It digitally transforms how criminal justice and public safety agencies receive, interact with, manage and share digital evidence, from beginning to end. Freed from dealing with discs, drives, emails, and logging into multiple systems to collect and analyze evidence, investigators and prosecutors can instead focus on investigating and prosecuting cases. Evidencentral also
features data visualization tools for visualizing evidence on timelines and maps, as well as built-in AI and automation capabilities for detection and redaction, automated case building, video and audio transcription, optical character
recognition (OCR), finding evidence connections, and analytics.
To date, NICE Evidencentral has captured over a hundred
million incidents, and supported over six million investigations involving more than twenty-five million evidence items. Agencies that have deployed NICE
Evidencentral have experienced a fifty percent boost in intake and discovery productivity and saved thousands of hours annually due to efficiency gains.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous
scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service
offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With
comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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