Guest Experience Management Leader Embraces Cloud Services from iomart
19 January 2015 - 8:00PM
Business Wire
HospitalityGEM improves capacity and reduces
server costs by 95%
The UK’s leading expert in Guest Experience Management has
turned to cloud company iomart (AIM:IOM) for cloud services to
ensure it can cope better with spikes in traffic to its online
business.
HospitalityGEM has more than a decade of experience in
specialist guest experience management in the hospitality sector
and works with some of the best known restaurants, hotels and pubs.
Data analysis drives the business as HospitalityGEM collects large
amounts of information for its clients from a network of more than
10,000 mystery diners and feedback websites across 20
countries.
Phil Collins, Head of Technology for HospitalityGEM, says, “We
send in mystery guests to have a typical experience at thousands of
restaurants, bars, pubs and hotels across the UK and
internationally. Our clients often want to be visited at their peak
times which are usually over weekends which means we have a massive
increase of up to 600% in reports to process on a Monday.”
Previously HospitalityGEM used a dedicated solution but it now
uses iomart’s CloudSure platform and has a mix of managed cloud
servers, managed connectivity and a managed security layer.
Phil Collins continues, “Using iomart’s cloud infrastructure
allows us to switch on the servers quickly and easily when needed
so we can ramp up our capacity to cope with the demand but only pay
for the extra time used. This means we’re not wasting money running
resources that are underutilised the majority of the time.
“Our server costs have been reduced by 85% when compared to
running dedicated servers constantly. This has allowed us to invest
in more staff to expand the business further and stick to our
target of at least 25% year-on-year growth and we are ready to take
it to the next level in 2015.”
iomart provides HospitalityGEM with connectivity that is
burstable to 100MB/s for busy periods and cloud backup for over
200GB of data.
To read the full case study click here
-ends-
About iomart:
Cloud company iomart Group PLC (AIM:IOM) helps businesses and
organisations to operate online and store and protect their data.
Headquartered in Glasgow, Scotland, iomart works with leading
vendors such as VMware, EMC, Microsoft, Asigra and Dell to offer
customers across the globe the data centre infrastructure and
technical expertise to support hybrid, private and public cloud
platforms as well as dedicated solutions. Backed by a unique 100%
uptime guarantee iomart makes the cloud simple. For more
information visit www.iomart.com
iomartJane RobertsonPR
Manager+44(0)141-931-6400jane.robertson@iomart.com@iomart
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