Cloudcall Group PLC CloudCall announces new integration for Zoho
13 July 2020 - 4:00PM
RNS Non-Regulatory
TIDMCALL
Cloudcall Group PLC
13 July 2020
13(th) July 2020
CloudCall Group plc
("CloudCall", the "Company" or the "Group")
CloudCall announces new integration for Zoho
CloudCall (AIM: CALL), the integrated communications company
that provides unified communications and contact centre software
that tightly integrates with Customer Relationship Management
("CRM") platforms, announces the launch of a new integration for
its' existing partner Zoho.
CloudCall's new integration adds enhanced features such as SMS
(both broadcast and 1-2-1), CloudCall Chat and power-dialling
capabilities to its' existing telephony and call recording services
- all capable of being directly driven from Zoho CRM. These
enhancements now give Zoho's customers the ability to add
CloudCall's market-leading integrated services to drive even more
value from their CRM.
With a decade of experience delivering integrated
communications, CloudCall provides some of the deepest CRM
integrations on the market and is the ideal technology partner to
help Zoho customers deliver better communications experiences while
surfacing invaluable business intelligence to improve their
operations.
First launched in 2005, Zoho CRM empowers a global network of
over 150,000 businesses in 180 countries to convert more leads,
engage with customers, and grow their revenue. Zoho CRM was named
in Gartner's January 2020 as Customers' Choice for CRM Lead
Management.
Simon Cleaver, CloudCall CEO commented;
"Whilst we've had an old integration with Zoho for some time, it
was limited in its functionality and received little attention as
we'd focused more of our product development and marketing
resources towards the recruitment vertical.
Current trading conditions have led us to accelerate our plans
to broaden CloudCall's reach into additional sectors and Zoho, with
its millions of diverse end users, is an exciting first step on
that journey.
This new integration is so feature rich and seamlessly embedded
that it should be a very compelling option for Zoho customers who
want to boost productivity by linking their communications with
their CRM."
For further information, please contact:
CloudCall Group plc Tel: +44 (0)20 3587 7188
Simon Cleaver, Chief Executive
Officer
Paul Williams, Chief Financial
Officer
Canaccord Genuity Limited Tel: +44 (0)20 7523 8000
Simon Bridges
Richard Andrews
About CloudCall Group Plc
CloudCall is a software and integrated communications business
that has developed and provides a suite of cloud-based software and
communications products and services. CloudCall's products and
services are aimed at enabling organisations to leverage their
customer data to enable more effective communications and improve
performance.
The CloudCall suite of software products allows companies to
fully integrate telephony, messaging and contact centre
capabilities into their existing customer relationship management
(CRM) software, enabling communications to be made, recorded,
logged and categorised from within the CRM system with detailed
activity reporting and powerful business intelligence capable of
being easily generated.
At the end of December 2019, the Company had approximately 160
staff based in Leicester and London (UK), Boston (US), Minsk (BY)
with over 42,000 end-users relying on CloudCall technology to power
their communications.
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END
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