MercuryGate Announces Launch of New Department and Leadership Appointments
28 March 2023 - 9:09PM
Business Wire
Customer Success Department Positions MercuryGate Customers
for Growth
MercuryGate® International, Inc., (MercuryGate) the largest
dedicated transportation and logistics management solutions
provider, today announced the launch of its new Customer Success
organization led by Executive Vice President (EVP) Jennifer
Saunders. In addition, the company announced additional leadership
appointments in Customer Success, Global Trade Solutions, Product
Management and Global Alliances. These changes will accelerate
MercuryGate’s ability to leverage its differentiated capabilities
in customer experience, product utilization and delivery to fully
address current and emerging customer needs.
“Standing up our new Customer Success organization and the
expansion of our shipment visibility capabilities underpins the
goal of strategically aligning with customers and technology
partners to deliver the best experience, address their greatest
needs and deliver exceptional value for all shippers, logistics
service providers, carriers and brokers within the MercuryGate
platform,” said MercuryGate President & CEO Joe Juliano. “That
means delivering value every day to our 600 customers across 120
countries with $100 billion in freight under management across 100
million loads who leverage MercuryGate to manage transportation and
logistics needs and facilitate more than 1.8 million deployments
and one billion logins each year.”
MercuryGate’s new Customer Success team will partner with
customers to drive the greatest product utilization and value by
identifying growth opportunities and developing action plans for
specific business needs. Customer Support will continue as a
separate but complementary organization supporting customers’
technical and troubleshooting needs.
The leadership appointments in Customer Success, Product
Development, Global Trade Solutions and Global Alliances are:
Customer Success
- Jennifer Saunders, EVP, will lead the new Customer
Success department. With a mindset grounded in a trusted advisor
and invested partner mindset, Saunders and her team will drive
customer utilization, adoption and success. She brings significant
carrier, broker and operations expertise as well as product
architecture, management and learning and education. She had served
as Senior Vice President (SVP) of Global Product Management.
- Jeff Groenke as SVP will leverage his significant
expertise in optimizing customer experience and product value
having previously served as the COO of Cheetah Software, which was
acquired by MercuryGate in April 2021.
- Jim Nortz serving as Vice President (VP) will strengthen
the customer support delivery process by leveraging his expertise
in global customer support and as a long-time MercuryGate
Transportation Management Platform customer.
Product Management
- Vicki Warker as Global Product Management VP will
succeed Saunders to oversee the development of product strategy,
vision and roadmap with the end goal of ensuring MercuryGate
products deliver the greatest value for customers’ transportation
management needs. Warker brings 25 years of product experience in
leading strategy, transformation and go-to-market efforts for
high-tech global businesses.
Global Trade Solutions
- Don Mabry, who becomes SVP of the newly formed Global
Trade Solutions will lead efforts to bring digital transformation
in multi-enterprise international supply chain visibility, sourcing
and compliance operations for customers. His appointment follows
MercuryGate’s acquisition of ClearTrack Information Network where
Mabry served as COO and delivered supply chain software solutions
that processed more than $15 billion dollars annually in freight
and trade.
Global Alliance Network
- Alejandro Jose, was promoted to VP of Global Business
Development managing MercuryGate’s vast ecosystem of alliances and
channels networks across the logistics and transportation supply
chain. With the most advanced transportation alliances
network in the industry - including the first and largest dynamic
freight network – MercuryGate’s strategic relationships extend
technology reach and product functionality for customers.
"At MercuryGate, whether it is expanding operations, adding new
products and features or optimizing our customers’ product
utilization, we are relentless in enabling our customers with the
agility, visibility and capability they need today and every day,”
said Juliano.
About MercuryGate
MercuryGate provides powerful transportation management
solutions proven to be a competitive advantage for today’s most
successful shippers, 3PLs, brokers and carriers. The comprehensive
Software-as-a-Service (SaaS) product suite natively supports all
transportation modes and segments, generating value for its users
through improved cost, productivity and efficiency using artificial
intelligence (AI), machine learning (ML) and connected technologies
to adapt and automate transportation management functions. Learn
how MercuryGate makes shipping intelligent, simple, sustainable and
transformative for customers at www.mercurygate.com.
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