TIMONIUM, Md., June 28,
2024 /PRNewswire/ -- Psych Associates of Maryland LLC
d/b/a Bloom Health Centers ("Bloom Health"), a mental health
service provider, has learned of a data security incident that may
have involved the personal and protected health information of
certain individuals. This notification provides information about
the incident and resources available to assist those
individuals.
Please note that if you do not recognize the "Bloom Health"
name, certain patients may have been originally seen at companies
acquired by Bloom Health, including Psych Associates of
Maryland, Comprehensive Behavioral
Health, and Kraus Behavioral Health.
On November 1, 2023, Bloom Health
became aware of suspicious activity in a user's email mailbox
affiliated with Bloom Health. Bloom Health immediately took steps
to secure the mailbox and launched an investigation with the
assistance of a leading computer forensics firm to determine what
happened and whether protected information may have been accessed
or acquired during the incident. As a result of the investigation,
on December 6, 2023, Bloom Health
confirmed that one employee's mailbox may have been accessed
without authorization. Bloom Health then engaged an independent
team to conduct comprehensive review of all data within the
mailbox, which was completed on March 25,
2024. Bloom Health then worked diligently to identify
up-to-date contact information for all individuals whose
information was contained within the mailbox to effectuate formal
notification to such individuals, and address verification efforts
were completed on June 10, 2024.
The information varies between individuals, but the affected
information may have included name, address, health insurance
information, Medicaid / Medicare information, and medical
information including details relating diagnoses, prescriptions,
treatments, and procedures. Additionally, for a limited number of
individuals, Social Security number, payment card number, and/or
driver's license number may have been affected. Please note that
we currently have no evidence to suggest misuse or attempted misuse
of this information.
The privacy and security of patient data is of utmost importance
to Bloom Health, who has implemented additional measures to enhance
the security of its digital environment to minimize the likelihood
of a similar event from occurring in the future. Bloom Health has
also established a toll-free call center to answer questions about
the incident. Call center representatives are available Monday
through Friday from 9:00 a.m. –
9:00 p.m. Eastern Time and can be
reached at 1-800-939-4170.
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SOURCE Psych Associates of Maryland LLC d/b/a Bloom Health
Centers