New partnership brings full suite of WEM
solutions to trusted network
SUNNYVALE, Calif., July 16,
2024 /PRNewswire/ -- Playvox, the leading
provider of Workforce Engagement Management (WEM)
solutions for digital-first contact and support centers, today
announced that it has joined the globally recognized and trusted
Amazon Web Services (AWS) Partner Network (APN). AWS partner
programs are world-renowned for featuring vendor solutions that
offer reliability, security, and operational excellence in cloud
adoption and transformation. Through this partnership, Playvox will
integrate its premium Playvox Workforce Management
(WFM) and Quality Management (QM) solutions to AWS to
deliver improved customer service, better agent experience, and
optimized processes at the business level for
organizations. This integration is part of Playvox's mission to
broaden its continued investment in serverless infrastructure to
address its growing customers and audience needs at scale.
![Playvox joins the Amazon Web Services (AWS) Partner Network (APN) to Bring Workforce Engagement Management (WEM) Solutions to the Global Network Playvox joins the Amazon Web Services (AWS) Partner Network (APN) to Bring Workforce Engagement Management (WEM) Solutions to the Global Network](https://mma.prnewswire.com/media/2461755/Playvox_joins_Amazon_Web_Services.jpg)
"Playvox continues its quest to support its existing and future
clients in delivering excellent customer service and performance
through its software solutions," said Daniel Pagel, Chief Executive Officer, Playvox.
"Collaborating with Amazon and joining its AWS elite partner
program enables us to truly deliver on our promise and reach our
goal of helping global organizations address their customer service
issues and needs. With our complete WEM solution on AWS, we are
helping them to optimize performance and reduce costs and friction,
while increasing productivity and business outcomes."
Neo Financial, one of the fastest-growing fintechs in
North America, is based in
Calgary, Canada. It needed support
with its data mapping to support forecasting. Since the initial
implementation of the Playvox/AWS Solution, it has seen a
dramatic improvement, jumping from 25 percent to 80-90 percent
within the first week.
"Our business continues to grow and become more complex, which
includes supporting multiple partners. Playvox has allowed us to
centralize our Experience Team into one system, allowing for a more
seamless transition between workstreams and partner brands," said
Cody Dafoe, Director, Performance
Enablement, Neo Financial. "Stronger forecasting and distribution
data has increased our schedule effectiveness, leading to a 20-30%
increase in overall service level, reduced average speed of answer
by 2-3 minutes, and increased employee engagement with more
structured scheduling."
Playvox Workforce Management is also available for purchase
on the AWS Marketplace. The AWS Marketplace is a
curated digital catalog that makes it easy to find, test, buy, and
deploy third-party software. More information can be found
here.
About The AWS Partner Network (APN)
Amazon Web
Services (AWS) Partner Network
(APN) is a global community that leverages
AWS technologies, programs, expertise, and tools
to build solutions and services for customers. It has more than
130,000 partners from over 200 countries, with 70 percent
headquartered outside of the United
States as of October 2023.
Together, partners and AWS provide
innovative solutions, solve technical challenges, win deals, and
deliver greater customer value. More information can be found
at https://aws.amazon.com/partners
About Playvox
Playvox's powerfully simple Workforce
Engagement Management solutions transform customer care. We
understand that exceptional employee engagement produces
extraordinary customer experiences, and we love creating solutions
that help our customers unlock the full potential in every employee
and every interaction. Playvox powers the world's fastest-growing
brands and proudly serves expanding digital experience pioneers
such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering
suite of scheduling, performance, learning, quality feedback and
gamification lives seamlessly in the modern support operations
ecosystem with platforms like Salesforce, Amazon Connect, Slack,
Kustomer, and Zendesk. Learn more:
- Web: https://www.playvox.com
- Blog: https://blog.playvox.com
- Twitter: @playvoxcx
- LinkedIn: https://www.linkedin.com/company/playvox/
- Facebook: https://www.facebook.com/playvox
- Instagram: https://www.instagram.com/playvox.cx
Media Contact:
media@playvox.com
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SOURCE Playvox