HSBC Bank Recognized for World Class Banking Innovation in 2019 FinTech Breakthrough Awards Program
03 April 2019 - 11:00PM
Business Wire
Historic deployment of Pepper®, the social
humanoid robot, honored for disrupting the retail banking customer
experience
HSBC Bank USA, N.A., (HSBC), part of HSBC Group, one of the
world’s largest banking and financial services organizations, today
announced that it’s been selected as winner of the Consumer Banking
Innovation Award by FinTech Breakthrough, an independent
organization that recognizes the top companies, technologies and
products in the global FinTech market. The award recognizes HSBC
bank’s world-first deployment of Pepper ®, the engaging, social
humanoid robot developed by SoftBank Robotics America, to
revolutionize retail banking customer experience at its flagship
branch in New York City.
The FinTech Breakthrough Awards are the premier awards program
founded to recognize the FinTech innovators, leaders and
visionaries from around the world in a range of categories,
including Banking, Personal Finance, Lending, Payments,
Investments, RegTech, InsurTech and many more.
“While there are many groundbreaking innovations included in the
thousands of nominations that we evaluate each year, no other award
nominations have delivered an element of fun in the way that Pepper
does,” said James Johnson, Managing Director, FinTech Breakthrough.
“We are delighted to recognize HSBC Bank for their creative
thinking and execution in delivering a consumer banking solution
that not only increases efficiency of the banking process, but also
provides an exciting and engaging experience for customers. We are
pleased to recognize the HSBC Bank team on their successful
initiative with Pepper and we congratulate them on their
well-deserved industry recognition.”
HSBC is the first financial institution in the United States to
bring Pepper to retail banking and recently announced a nationwide
rollout of the leading consumer facing social robot that kicked off
in Beverly Hills and Seattle. Since Pepper’s introduction, these
bank locations have reported a significant increase in branch
activity with over 15,000 customer interactions with Pepper,
including an increase in ATM transaction volumes and new credit
card applications, as well as a 60% increase in all new business
and products at their flagship branch since the introduction of
Pepper.
“We’re honored to be recognized and graciously accept the
Consumer Banking Innovation Award. This is a significant milestone
along our journey for continuous improvement and relentless
customer focus,” said Jeremy Balkin, Head of Innovation, Retail
Banking and Wealth Management, HSBC Bank USA. “We’re committed to
transforming the entire banking experience for our customers — we
like to call it the ‘Bank of the Future’— and are eager to continue
to grow the retail franchise in new and exciting ways.”
For more information about HSBC Bank, SoftBank Robotics and
Pepper please visit: www.softbankrobotics.com and
www.us.hsbc.com
HSBC Bank USA, National Association (HSBC Bank USA, N.A.)
serves customers through retail banking and wealth management,
commercial banking, private banking, and global banking and markets
segments. It operates bank branches in: California; Connecticut;
Washington, D.C.; Florida; Maryland; New Jersey; New York;
Pennsylvania; Virginia; and Washington. HSBC Bank USA, N.A. is the
principal subsidiary of HSBC USA Inc., a wholly owned subsidiary of
HSBC North America Holdings Inc. HSBC Bank USA, N.A. is a Member of
FDIC. Investment and brokerage services are provided through HSBC
Securities (USA) Inc., (Member NYSE/FINRA/SIPC) and insurance
products are provided through HSBC Insurance Agency (USA) Inc.
HSBC Holdings plc, the parent company of the HSBC Group,
is headquartered in London. The Group serves customers worldwide
across 66 countries and territories in Europe, Asia, North and
Latin America, and the Middle East and North Africa. With assets of
US$2,558bn at 31 December 2018, HSBC is one of the world’s largest
banking and financial services organizations.
About FinTech Breakthrough
Part of Tech Breakthrough, a leading market
intelligence and recognition platform for technology innovation and
leadership, the FinTech Breakthrough Awards program is devoted to
honoring excellence in Financial Technologies and Services
companies and products. The FinTech Breakthrough Awards provide
public recognition for the achievements of FinTech companies and
products in categories including Payments, Personal Finance, Wealth
Management, Fraud Protection, Banking, Lending, RegTech, InsurTech
and more. For more information
visit FinTechBreakthrough.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190403005075/en/
HSBC Media Contacts:
Matt Klein +1 212 525 4644 matt.klein@us.hsbc.comCarolyn Hamm
carolyn.hamm@us.hsbc.com
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