Epicor(R) Launches New Global Education Initiative
16 March 2011 - 12:00AM
Marketwired
Epicor Software Corporation (NASDAQ: EPIC), a leading provider of
enterprise business software solutions for the midmarket and
divisions of Global 1000 companies, today announced a new center of
excellence for education for its customers, partners and employees,
Epicor University. The global initiative is created to specifically
address the challenge of delivering consistent high-quality
training worldwide, to expand the range of Epicor's existing
education deliverables, and to offer certification programs for
Epicor's fast growing partner channel. Epicor University consists
of a dedicated central team that will be responsible for developing
and delivering all aspects of education content, materials, and
blended training across the globe.
"This new initiative expands Epicor's significant commitment to
providing best-in-class training and education resources for our
customers, partners and employees worldwide," said Louise Keppel,
vice president, worldwide education for Epicor, and head of Epicor
University. "For our customers, end-user training has a direct
impact on the success of enterprise software implementations, and
Epicor University will be an additional resource to help ensure
that they have access to the best education and training available
worldwide, delivered how they need it, when they need it --
virtually, embedded, or in the classroom."
The primary objective of Epicor University is to provide
customers with resources and tools to help them realize the
greatest benefit from their enterprise software investment and
enable individual users to succeed in the way they learn best.
Epicor already offers an extensive array of education resources
that enable users to get the most out of an organization's software
investment -- from embedded courses within their enterprise
resource planning (ERP) system, to extensive user guides, classroom
courses and certifications, to an online help system that includes
field help and technical reference guides. Today, there are more
than one hundred embedded courses associated with the award-winning
Epicor 9 next-generation ERP suite, over 100 virtual or classroom
courses available, 2,500 pages of content and graphics in Epicor
Technical Guides, and 74,000 fields defined in Epicor 9 Field Help.
Centralizing the current resources and adding people to the
education team will enable Epicor to offer expanded education
material and training options, delivering an improved service to
customers, partners, and employees, regardless of where they are
based.
Driving Real Business Value through
Education According to a recent Gartner report, "Training is a
key component of long-term ERP/business application value." The
report notes that, "Training can provide organizations with real
ROI -- training prevents costly mistakes; undertrained workers are
at least five times more expensive to support than trained workers;
and, training ensures that users take full advantage of the
applications they use, increasing ROI."
An industry pioneer, Companion Systems launched the ATM surround
and enclosure industry by creating the first branded ATM surround
30 years ago. To support its diverse product line and global
customer base, Companion Systems recently deployed the Epicor 9
next-generation ERP platform.
"The philosophy at Companion Systems is 'continuous improvement'
in all processes and resources -- and our most important resource
is our people," said Jason Hepworth, Controller for Companion
Systems. "We feel that educating the team, and training the
trainer, are very important to a successful ERP implementation, and
so we purchased and used all the exceptional education and
documentation resources Epicor had to offer. What we learned from
the experience is that education and training of the end users both
before and after the implementation is critical to success -- users
take a personal interest in how the system can improve their
day-to-day processes."
Gartner, Inc. "Apply Best Practices to Train ERP Support
Personnel," by Pat Phelan and Leslie Fiering (Jan. 31, 2011)
About Epicor Software Corporation Epicor
Software is a global leader delivering business software solutions
to the manufacturing, distribution, retail, hospitality and
services industries. With 20,000 customers in over 150 countries,
Epicor provides integrated enterprise resource planning (ERP),
customer relationship management (CRM), supply chain management
(SCM), human capital management (HCM) and enterprise retail
software solutions that enable companies to drive increased
efficiency and improve profitability. Founded in 1984, Epicor takes
pride in more than 25 years of technology innovation delivering
business solutions that provide the scalability and flexibility
businesses need to build competitive advantage. Epicor provides a
comprehensive range of services with a single point of
accountability that promotes rapid return on investment and low
total cost of ownership, whether operating business on a local,
regional or global scale. The Company's worldwide headquarters are
located in Irvine, California with offices and affiliates around
the world. For more information, visit www.epicor.com. Follow us on
Twitter: https://twitter.com/Epicor;
http://twitter.com/EpicorEMEA.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
Contacts: Lisa Preuss Director, Public Relations Epicor Software
Corporation 949/585-4235 lpreuss@epicor.com Damon Wright Vice
President, Investor Relations Epicor Software Corporation
949/585-4509 dswright@epicor.com
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