Program aims to facilitate rapid expansion and
address growing demand for security screening
Evolv Technology (NASDAQ: EVLV), the leader in AI-based weapons
detection security screening, has announced a partnership with
Ricoh USA, Inc., one of the largest global service delivery
organizations, to expand Evolv’s customer service program. The
partnership comes in support of recent company growth as Evolv
continues to partner with venues throughout North America to help
create safer places for people to live, work, learn, and play.
With an increasing customer base reflecting the demand for
Evolv’s advanced screening solution, Evolv remains dedicated to
world-class service to meet customer needs. The new support and
service partnership will leverage Ricoh’s well-established and
comprehensive Service Advantage program to extend Evolv’s coverage,
capacity and capability to provide better, faster service for the
more than 600 current customers and future venues secured by
Evolv.
Key benefits of the expanded customer service and support
program include:
- Increased Field Service Resources: The partnership will
provide an increased workforce of highly trained field engineers to
eventually include nearly 250 Ricoh technicians located throughout
the United States. This will provide faster enablement of resources
to customers for break-fix and preventative maintenance
services.
- Expanded Technical Support Desk: Evolv’s 24x7 help desk
will now be staffed with trained technical engineers who can
provide meaningful first response/Level 1 technical support from
the moment of the first phone call. Over time, this team will
graduate to also providing Level 2 support.
- Expedited Parts: In the coming months, Evolv will
expand the number of locations around the country where parts are
stored, enabling faster delivery.
“Like Evolv, Ricoh is a customer-centric organization. We fully
expect that as the partnership matures, the breadth and depth of
our combined expertise will deliver incredible value to our
customer base,” said Betsy Fallon, vice president of customer
experience at Evolv.
“Ricoh’s service delivery and program management capabilities
will enable Evolv to more rapidly scale throughout North America
and better tackle the growing concerns and challenges around public
safety,” said Jim Kirby, vice president, Service Advantage, Ricoh
USA, Inc.
RICOH Service Advantage is a lifecycle management solution for
original equipment manufacturers (OEMs) of electronic technologies.
Ricoh designs service maintenance programs – such as this custom
customer service and support solution for Evolv – for high-quality
automated equipment resulting in increased efficiency, reduced
costs, and improved production workflows for partners and their
end-users.
Evolv’s weapons detection systems, which screen approximately
one million people per day, are currently deployed at over 600
customer venues worldwide, including leading theme parks, sports
stadiums, arenas, performing arts centers, industrial workplaces,
hospitals, and schools.
For more information about Evolv, visit evolvtechnology.com.
More information about Ricoh’s Service Advantage program is
available here.
About Ricoh
Ricoh is a leading provider of integrated digital services and
print and imaging solutions designed to support digital
transformation of workplaces and optimize business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers
in approximately 200 countries and regions, supported by cultivated
knowledge, technologies, and organizational capabilities nurtured
over its 85-year history. In the financial year ended March 2023,
Ricoh Group had worldwide sales of 2,134 billion yen (approx. 16.0
billion USD).
It is Ricoh’s mission and vision to empower individuals to find
Fulfillment through Work by understanding and transforming how
people work so we can unleash their potential and creativity to
realize a sustainable future.
For further information, please visit www.ricoh.com.
About Evolv Technology
Evolv Technology (NASDAQ: EVLV) is transforming human security
to make a safer, faster, and better experience for the world’s most
iconic venues and companies as well as schools, hospitals, and
public spaces, using industry leading artificial intelligence
(AI)-powered weapons detection and analytics. Its mission is to
transform security to create a safer world to live, work, learn,
and play. Evolv has digitally transformed the gateways in places
where people gather by enabling seamless integration combined with
powerful analytics and insights. Evolv’s advanced systems have
scanned more than 600 million people, second only to the Department
of Homeland Security’s Transportation Security Administration (TSA)
in the United States. Evolv has been awarded the U.S. Department of
Homeland Security (DHS) SAFETY Act Designation as a Qualified
Anti-Terrorism Technology (QATT) as well as the Security Industry
Association (SIA) New Products and Solutions (NPS) Award in the Law
Enforcement/Public Safety/Guarding Systems category. Evolv
Technology®, Evolv Express®, Evolv Insights®, and Evolv Cortex AI®
are registered trademarks of Evolv Technologies, Inc. in the United
States and other jurisdictions. For more information, visit
https://evolvtechnology.com.
Forward-looking Statements
Certain statements in this press release may constitute
“forward-looking” statements and information, within the meaning of
Section 27A of the Securities Act of 1933, Section 21E of the
Securities Exchange Act of 1934, and the safe harbor provisions of
the U.S. Private Securities Litigation Reform Act of 1995 that
relate to our current expectations and views of future events. In
some cases, these forward-looking statements can be identified by
words or phrases such as “may,” “will,” “expect,” “anticipate,”
“aim,” “estimate,” “intend,” “plan,” “believe,” “potential,”
“continue,” “is/are likely to” or other similar expressions. These
forward-looking statements are subject to risks, uncertainties and
assumptions, some of which are beyond our control. In addition,
these forward-looking statements reflect our current views with
respect to future events or our Company’s performance and are not a
guarantee of future performance. Actual outcomes may differ
materially from the information contained in the forward-looking
statements as a result of a number of factors, including, without
limitation, the risk factors set forth in our Annual Report on Form
10-K for the year ended on December 31, 2021, that was filed with
the SEC on March 28, 2022, as may be updated in other filings we
make with the SEC, including our Quarterly Report on Form 10-Q for
the quarter ended on March 31, 2023 that was filed with the SEC on
May 10, 2023. These statements reflect management’s current
expectations regarding future events and operating performance and
speak only as of the date of this press release. You should not put
undue reliance on any forward-looking statements. Although we
believe that the expectations reflected in the forward-looking
statements are reasonable, we cannot guarantee that future results,
levels of activity, performance and events and circumstances
reflected in the forward-looking statements will be achieved or
will occur. Except as required by law, we undertake no obligation
to update or revise publicly any forward-looking statements,
whether as a result of new information, future events or otherwise,
after the date on which the statements are made or to reflect the
occurrence of unanticipated events.
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version on businesswire.com: https://www.businesswire.com/news/home/20230531005235/en/
Media Contact: Alexandra Smith Ozerkis
aozerkis@evolvtechnology.com
Investor Contact: Brian Norris
bnorris@evolvtechnology.com
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