ESTERO, Fla., Oct. 16, 2019 /PRNewswire/ -- Hertz (NYSE: HTZ)
today announced that it has earned the No. 1 overall ranking in the
J.D. Power 2019 North America Rental Car Satisfaction Study. In
addition to earning the highest score for overall Customer
Satisfaction, Hertz also took the top spot in several key
categories: reservation process, pick-up process, return process
and cost and fees.
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"By putting our customers first, they made us number one," said
Hertz President and CEO Kathryn
Marinello. "Hertz employees are relentlessly focused on what
matters most to our customers. We're constantly listening to them
and acting on their feedback to improve their overall experience so
we continue building on the legacy of superior service that Hertz
is known for in North America and
around the world."
In the past six years, Hertz has increased its overall customer
satisfaction score more than any other car rental brand in the
annual study by J.D. Power, which surveys leisure and business
customers in North America.
Earning this year's No. 1 overall ranking is a result of Hertz's
commitment to delivering caring, personalized service, offering
top-rated vehicles, and investing in customer-centric technologies
that enhance the travel experience.
Hertz has made renting a vehicle faster and easier than ever
before with its redesigned mobile app and introduction of
industry-leading innovations such as Hertz Fast Lane powered by
CLEAR, which marks the first use of biometrics by a car rental
company. Customers also enjoy unique benefits and expedited service
including skipping the counter with Hertz Gold Plus Rewards
complimentary membership and choosing the vehicle they want to
drive from Hertz's best fleet ever with Ultimate Choice.
"Our commitment to deliver an exceptional experience would not
be possible without our people who are at the heart of everything
we do," said Marinello. "I can't thank our employees enough and
it's an honor to celebrate this recognition with them and our
customers."
Hertz will host celebrations for its employees throughout its
North America locations and is
launching a contest on social media to thank customers for helping
them earn the J.D. Power honor. Starting today, Hertz will award a
$200 certificate for a future rental
each day throughout the remainder of 2019 to a customer who shares
their positive Hertz experience on social media with a written
story, photo or video using #1Hertz. For more details and official
rules, visit: Hertz.com/JDPower.
About Hertz
Hertz, one of the most recognized brands in the world and
currently ranked #1 in Customer Satisfaction by J.D. Power, has a
long-standing legacy of providing a fast and easy experience
designed to make every journey special. It starts with top-rated
vehicles to fit every traveler's needs, delivered with a caring
touch and personalized services including its award-winning Hertz
Gold Plus Rewards loyalty program, Ultimate Choice, Hertz Fast Lane
powered by CLEAR, Mobile Wi-Fi, and more. Beyond car rental, Hertz
is one of the top 10 sellers of pre-owned vehicles in the U.S. with
more than 80 Hertz Car Sales retail locations nationwide. Wherever
and whenever you need to go, at Hertz, we're here to get you there.
To learn more or reserve a vehicle, visit Hertz.com.
Hertz pioneered the car rental industry more than 100 years ago
and today is owned by Hertz Global Holdings, Inc. which includes
Dollar and Thrifty vehicle rental brands and fleet management
leader Donlen Corporation.
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SOURCE The Hertz Corporation