ISG Provider Lens™ report finds Nordic companies looking to
retain workers through a better workplace technology
environment
STOCKHOLM, Dec. 12, 2019 /PRNewswire/ -- Enterprises in the
Nordic countries are embracing digital workplace initiatives as a
way to give employees a better work-life balance, flexible hours
and the ability to work from many locations, according to a new
report published today by Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for the Nordics finds enterprises in the region
looking for vendors that can help them set up a digital workplace
that includes a comprehensive set of platforms, tools, devices and
applications that allows employees to work at any time, from
anywhere.
The report notes that employees in the Nordic region are
demanding these new technologies. "With the increase of easy-to-use
technology tools in their personal lives, employees expect a
similar experience in their work environments," said Jan Erik Aase, director and global leader, ISG
Provider Lens Research. "A workplace full of legacy technology can
lead to a significant increase in employee attrition and low levels
of worker satisfaction."
Enterprises in the Nordic region are looking for consulting
services to help them with workplace transformation and they want
providers that bring in best industry practices, proven solutions
and domain expertise, the report says.
The report also finds Nordic companies increasingly looking at
automation to reduce employee intervention in low-level repetitive
tasks. They are adopting artificial intelligence and related
technologies to reduce service times and free employees to focus on
higher-level work. In many cases, companies have a talent shortage
and are counting on outside experts to help with their automation
and AI needs. Nordic companies often need support to integrate and
manage automation tools.
Nordic enterprises are also looking at automation and AI to
drive their so-called "shift left" initiatives to find and fix
defects early in the technology development process. Companies are
embracing proactive monitoring of systems, devices and applications
to enable predictive analytics and faster incident management.
Meanwhile, employee self-help and self-service features are
gaining traction as employees are becoming more comfortable with
resolving issues on their own, the report says. Nordic enterprises
are increasingly deploying AI-based virtual agents to provide
human-like support to employees.
The report also notes that digital workplace transformation
initiatives are moving beyond the IT departments at Nordic
companies and are involving business functions such as human
resources, finance, sales and marketing. Workplace transformation
projects that are synchronized with business objectives can lead to
better collaboration, the report says.
Finally, the report suggests that Nordic enterprises are
reevaluating their outsourcing strategies and looking at
multivendor contracts as they consider investing in new workplace
technologies. They are embracing multisource services to get access
to a larger talent pool for intelligent automation and robotic
process automation and to gain more leverage when negotiating with
providers.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for the Nordics evaluates the capabilities of 21
providers across three quadrants: Digital Workplace Consulting
Services, Managed Services – Workplace Support and Managed Services
– Mobility Support.
The report names Capgemini, Fujitsu, IBM and TCS as leaders in
all three quadrants and Accenture, HCL and Wipro as leaders in two.
Atos is named a leader in one quadrant.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for the Nordics is available to ISG Insights™
subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider
Lens™ Quadrant research series is the only service provider
evaluation of its kind to combine empirical, data-driven research
and market analysis with the real-world experience and observations
of ISG's global advisory team. Enterprises will find a wealth of
detailed data and market analysis to help guide their selection of
appropriate sourcing partners, while ISG advisors use the reports
to validate their own market knowledge and make recommendations to
ISG's enterprise clients. The research currently covers providers
offering their services globally, across Europe and Latin
America, as well as in the U.S., Germany, the U.K., the
Nordics and Brazil, with
additional markets to be added in the future. For more information
about ISG Provider Lens research, please visit
this webpage.
The series is a complement to the ISG Provider Lens Archetype
reports, which offer a first-of-its-kind evaluation of providers
from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq:
III) is a leading global technology research and advisory firm. A
trusted business partner to more than 700 clients, including more
than 70 of the top 100 enterprises in the world, ISG is committed
to helping corporations, public sector organizations, and service
and technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG
employs more than 1,300 digital-ready professionals operating in
more than 20 countries—a global team known for its innovative
thinking, market influence, deep industry and technology expertise,
and world-class research and analytical capabilities based on the
industry's most comprehensive marketplace data. For more
information, visit www.isg-one.com.
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