NICE was recognized for its development of
digital transformation solutions for public safety agencies,
including emergency communications, law enforcement, and criminal
justice partners
NICE (Nasdaq: NICE) today announced that it has been
awarded Frost & Sullivan’s 2020 North America Customer Value
Leadership Award in public safety for innovations in cloud-based
investigation and evidence management solutions. The award
specifically cited NICE Investigate and NICE Inform, which have
digitally transformed public safety agencies around the world,
including emergency communications centers, police departments, and
criminal justice systems, to help them streamline operations and
build safer communities. A full copy of the Frost & Sullivan
Public Safety Software Solutions Best Practices Research report can
be downloaded here.
In identifying NICE’s strengths in the public safety realm, the
Frost & Sullivan report states, “As data grows and budgets
decrease, police departments are turning to digital transformation
to accomplish more with less. NICE’s game-changing investigation
and evidence management platform, NICE Investigate, can help police
departments stretch their limited budget dollars without
compromising service quality, by automating investigative
processes. Departments can realize ten-fold-plus savings in
productivity, and use technology as a force multiplier to help
officers spend more time in the community and investigating cases,
without adding extra overhead and costs.”
The report also lauded NICE for its innovative solutions for 911
centers. According to Frost & Sullivan, statistics show that
20-40% of all incidents are downgraded by police following the
initial classification by 911. Over-response can expose citizens
and officers to unnecessary risk, escalate incidents, cause
reputational damage for 911 centers and patrol officers, and waste
scarce police budget dollars. For these reasons, placing more focus
and investment in 911 operations will ultimately help to deescalate
tension between citizens and police.
The report stated, “NICE Inform can help 911 centers address
these challenges to improve downstream police response. With NICE
Inform, 911 centers can gain better visibility into how
telecommunicators handle incidents to spot issues (e.g.,
over-response or under-response to calls) early on.”
“Public safety agencies are facing unprecedented challenges –
more data to manage, higher emergency call volumes, and growing
scrutiny and expectations, all at a time when budgets are
decreasing,” said Chris Wooten, Executive Vice President,
NICE. “NICE’s digital transformation solutions are at the
forefront of helping departments solve these challenges. By
investing in NICE Inform and NICE Investigate, public safety
agencies can create operational efficiencies, improve service, cut
costs, and close budget gaps. We’re honored that our innovation in
public safety has once again been recognized by Frost and
Sullivan.”
“NICE is a first mover in the public safety digital technology
and transformation arena,” said Danielle VanZandt, Industry
Analyst, Frost & Sullivan. “As a leader in digital
transformation solutions for emergency communications, law
enforcement, and criminal justice partners, NICE is known for
platforms that deliver extraordinary value to customers in the form
of productivity savings, improved service quality, and safer
communities. For its ongoing commitment to public safety through
superior technological innovation, outstanding continuous customer
service, and overall strong performance, Frost & Sullivan is
proud to present NICE Public Safety with the 2020 North America
Customer Value Leadership Award.”
The report concluded, “Frost & Sullivan recognizes how the
company (NICE) and its market-leading cloud solution have
revolutionized incident intelligence and digital investigation by
offering game-changing digital evidence management and
investigation capabilities, such as artificial intelligence and
cross-jurisdictional evidence sharing and collaboration. NICE
Public Safety brings real customer value and support to often
overwhelmed law enforcement investigators and prosecutors, allowing
them to increase public safety.”
This is the third time that NICE and its Public Safety solutions
have been recognized by Frost & Sullivan, having previously
received awards as the 2017 North America Investigation and
Evidence Management Solution Technology Leader and the 2018 Public
Safety Answering Point Solutions Product Leader.
To learn more:
- Download the Frost & Sullivan research report click
here.
- About NICE Investigate click here.
- About NICE Inform click here.
- Email PSInfo@NICE.com for more information.
About Frost & Sullivan Frost & Sullivan, the
Growth Partnership Company, collaborates with clients to leverage
visionary innovation that addresses the global challenges and
related growth opportunities that could make or break today’s
market participants. For more than 50 years, Frost & Sullivan
has been developing growth strategies for the global 1000, emerging
businesses, the public sector, and the investment community. More
info at: http://www.frost.com.
Frost & Sullivan’s Best Practices Awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analyses, and extensive secondary research to identify best
practices.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten,, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201202005396/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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