Rackspace Technology Works with Arthrex to Reimagine the Patient Experience Post-Surgery
11 August 2021 - 1:05AM
Rackspace Technology® (NASDAQ: RXT), a leading end-to-end
multicloud technology solutions company, today announced it has
worked with Arthrex, a life sciences company that manufactures
endoscopic cameras for surgical use, to reimagine and modernize the
post-surgery experience by creating a digital communications
portal.
With a mission of improving a surgeon’s ability to treat their
patients, Arthrex pioneered the field of arthroscopy and has
developed more than 8,500 innovative products and procedures that
advance minimally invasive orthopedic surgery worldwide. Most
recently, the company developed a new line of endoscopic camera
systems that supports thousands of physicians around the globe.
Arthrex worked with Rackspace Technology to reimagine and
modernize the post-surgery experience by creating a digital
communications portal built on Amazon Web Services (AWS). The cloud
solution provides surgeons customizable, post-operative templates
that can be quickly populated with patient data and made available
for patients to access on-demand through a secure, HIPAA-compliant
interface. As part of the solution, Rackspace Technology leveraged
the scalability of AWS and its highly secure infrastructure to
upload and share comprehensive post-surgery reports, including
image and video files accessed directly from Arthrex’s medical
imaging technology in the operating room.
The cloud solution was built alongside a mobile app that
Rackspace had previously created to download media and metadata
from Arthrex’s medical imaging technology. Data was stored
on-premises for research and in compliance with regulatory laws.
Rackspace Technology then utilized Amazon Simple Storage Service
(Amazon S3) and Amazon Relational Database Service for MySQL
(Amazon RDS for MySQL) to connect relevant data to the cloud where
it can be shared with patients.
“There’s an entire continuum of care benefits from the cloud
technology that has been implemented,” said Eric Butler, Sr.
Director at Arthrex. “Post-operative calls and visits to the
clinics have been dramatically reduced. Nurses and medical
assistants don’t have to spend time answering redundant questions
that were either not well understood or not well articulated the
first time. For example, a surgeon using the solution measured a
68% decrease in calls from patients compared to three years
ago.”
The on-demand personalized report helps patients fill
communication gaps that used to require face-to-face meetings or
phone consults with doctors which saves valuable medical time and
resources. Arthrex’s Digital Surgeon Portal allows surgeons to
record video messages, include links to relevant studies, and draw
on an extensive library of medical imagery, as well as images taken
during the surgery. While in the past, patients might lose this
documentation and require a follow-up appointment for reassurance,
now they have it in a digital format.
“Due to the highly secure Rackspace Technology solution a
patient’s private information is safe, and healthcare providers can
rest assured knowing they are maintaining compliance. Everything is
designed to be HIPAA compliant in the service selection and the
architecture,” said Jeff DeVerter, Chief Technology Evangelist at
Rackspace Technology. “We’re leveraging both encryption in transit
as well as at rest in Amazon S3. At the end of the day, this means
no one has to worry about misplacing a photocopied medical report
or accidentally transferring files from a thumb drive or email to
an unauthorized device.”
About Rackspace TechnologyRackspace Technology
is a leading end-to-end multicloud technology services company. We
can design, build and operate our customers’ cloud environments
across all major technology platforms, irrespective of technology
stack or deployment model. We partner with our customers at every
stage of their cloud journey, enabling them to modernize
applications, build new products and adopt innovative
technologies.
Media ContactNatalie SilvaRackspace Corporate
Communicationspublicrelations@rackspace.com
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