Spartan Chassis, Inc. ("Spartan"), a subsidiary of Spartan Motors,
Inc. (Nasdaq:SPAR), will present its continued product leadership
and unmatched after-the-sale ownership experience during the 2015
Florida RV SuperShow in Tampa, Florida January 14-18 at booth #560
– East Midway.
PRODUCT / INNOVATION LEADERSHIP
Established over 30 years ago as the premium brand of Class A
motorhome chassis, Spartan Chassis has earned a reputation for
product and innovation leadership. Two innovations will be featured
at the Florida RV SuperShow.
Spartan Passive Steerable Tag Axle:
Spartan Chassis was first to launch a Rear Passive Steer Tag
Axle that was designed from the ground up. This Spartan solution
accommodates the broadest group of floor plans. Offering a
best-in-class 7% improvement in curb-to-curb turning radius, this
Spartan innovation remains at the head of the class.
Other Steerable Tag Axle Systems claim a "tighter turning
radius". Based on known body dimensions and a lesser cramp angle of
only 53° (Spartan Chassis maintains a higher 55° cramp angle), the
competition's claimed turning radius reduction would require a
wheelbase length of only 66.58 in.* which is 32% shorter than a
2015 model year BMW Mini Cooper Hardtop.
* Based on standards outlined in SAE J 695.
Spartan Chassis remains best-in-class in providing purpose-built
products that improve turning radius, excellent ride quality and
handling.
Spartan Mobile Gateway
The company will provide free internet access to attendees of
the Florida RV SuperShow who visit booth #560 as it demonstrates
the new Spartan Mobile Gateway® system, which delivers 100%
connectivity**. Inspired by the challenges created in 2012 by
Hurricane Sandy; which disabled key communications infrastructures,
including cell tower systems, the Spartan Mobile Gateway® offers
Spartan Chassis owners 100% connectivity** with the option to
maintain redundant cell network connections or satellite
connectivity. Spartan Chassis will demonstrate the Gateway in Tampa
in an effort to validate use cases and end-user interest in the
Class A RV market. The Spartan Mobile Gateway was introduced in
December 2014 to the emergency response market.
- 5x greater cellular range**
- 3x greater Wi-Fi range
- Increased bandwidth
- 100% connectivity** due to multiple carriers and satellite
providers
** 100% continuous connectivity requires optional equipment
SPARTAN OWNERSHIP EXPERIENCE
PremierCare Maintenance Plan
Debuted today at the 2015 Florida RV SuperShow in Tampa,
Florida, Spartan Chassis announced the introduction of PremierCare
– a free maintenance plan for motorhome chassis – beginning in
2015. PremierCare will initially be available exclusively at Motor
Home Specialists in Alvarado, Texas, prior to the program's
expansion at a later date. Spartan Chassis associates will be
available January 13-18 in booth #560 for additional
information.
Spartan Chassis RV Owner Training Academy: Free One-Day,
Abbreviated Program at the Florida RV SuperShow
On Wednesday, January 14, up to 40 owners of motorhomes riding
on the The Premier Foundation© – a Spartan Chassis – will
participate in an abbreviated version of Spartan's popular RV Owner
Training Academy with Technical Trainer Mike O'Neil. The seminar
will take place 10 minutes east of the Florida State Fairgrounds at
Lazy Days Crown Club and is guaranteed to enhance the knowledge of
both the new and long-time Spartan Chassis owners.
Normally offered from the company's headquarters in Charlotte,
Michigan, the five-day RV Owner Training Academy is a paid service.
This training academy includes multiple modules including hands-on
maintenance and driving instruction. Interested parties should
visit http://goo.gl/uvDLQg to sign up in advance. Any remaining
positions in the one-day abbreviated training academy will be
filled on a first-come, first-serve basis at the Spartan Chassis
booth #560 in Tampa.
Spartan Chassis Ride and Drive Experience
The company will again offer those customers considering a
Spartan Chassis – The Premier Foundation© – the opportunity to
participate in a Ride and Drive tour and experience the quietest,
best ride and handling chassis, along with impressive
maneuverability during show hours at the Florida RV SuperShow.
Interested parties should visit http://goo.gl/duyk0J to sign up in
advance. Individuals can also visit the Spartan Chassis booth #560
to sign up and schedule a no-pressure Ride and Drive on a Spartan
Chassis-equipped motorhome.
Customer Service
Spartan Chassis Customer Product and Support (CPS) teams provide
superior after-the-sale support. Delivering on its "Customer First"
mantra, Spartan Chassis CPS teams track their customer satisfaction
performance hour-to-hour and maintain an industry-leading 90% plus
immediate answer rate and a 4% call abandonment rate†.
†This metric defines the rate at which the customer chooses to
disengage the call to Spartan Chassis.
Spartan Chassis achieves excellent Customer Service performance
through a combination of practices including:
- Spartan Chassis customer service phone system immediately
funnels customers to a company representative (employees of Spartan
Chassis located in Michigan).
- Spartan Chassis owners can avoid listening to recordings and
reacting to interactive voice response (IVR) prompts
- Competitors require their chassis owners to wade through
multiple IVR prompts before reaching a company representative
- Over 100 years of combined customer service experience
- Majority of Spartan Chassis CPS associates have production line
experience building Spartan custom chassis or relevant service
experience at locations such as the Spartan Chassis Factory Service
Center in Charlotte, Michigan.
With the industry's largest service network offering over 550
authorized service centers, a Spartan Chassis owner is never far
from the service and support they need day or night.
Spartan chassis also offers lower maintenance costs, greater
durability and best-in-class resale value.
Spartan Chassis come with††:
- A best-in-class 3 year / 50,000 mile transferable warranty with
no deductibles
- An industry first, lifetime warranty on the frame and cross
members
- Roadside assistance provided by Coach-Net
- Offering service/towing through 40,000 service and repair
facilities in the U.S. and Canada
†† PremierCare – a free maintenance plan for your motorhome
chassis – beginning in 2015 through Motor Home Specialists prior to
the program's expansion at a later date.
Florida RV SuperShow Specials
Spartan Chassis will be offering specials on both Aftermarket
Parts as well as its Charlotte, Michigan-based Service Garage until
February 15, 2015. All Florida RV SuperShow attendees can receive a
special offer through the Spartan Service Garage for one free
chassis inspection on their motorhome. Attendees can also receive
special wholesale discounts on all parts purchased via Spartan
Chassis.
- Products include: Engine, Air System, Hydraulics &
Transmission Filters, Belts, Brakes, Cooling Components, Suspension
Components, Generator and Aqua-Hot Filtration
To schedule a service appointment with Spartan Chassis, visit
http://goo.gl/6KGYcz. For parts, visit http://goo.gl/6y21ua, or
contact Dewayne Miller at dewayne.miller@spartanchassis.com to
order. Mention FLS2015 at the time of ordering or
when scheduling your inspection.
Enhanced Show Experience
Spartan Chassis has increased investments in the quality and
frequency of tradeshow support. The company will debut its new show
experience and display at the Florida RV SuperShow. The enhanced
show experience provides Spartan Chassis owners / shoppers:
- A hands-on opportunity to experience what differentiates a
Spartan Chassis
- Ride and Drive Tours (see above)
- RV Owner Training Academy (see above)
- Option to discuss maintenance needs, design / engineering and
customer service with company representatives
- The option to enjoy a professional massage within the booth
(see posted schedule in booth)
Spartan's attendance at the Florida RV SuperShow is a component
of the company's D.R.I.V.E. initiative, with it building excited
customers and brand loyalists. Spartan prides itself on providing
attendees with superior customer service unattainable
elsewhere.
D.R.I.V.E. is Spartan's operating strategy based on five
tenets:
- Diversified Growth
- Redefining Technology and
Innovation
- Integrated Operational
Excellence
- Vibrant Culture
- Excited Consumers/Brand
Loyalists
About Spartan Chassis, Inc.
Spartan Chassis, Inc. is a world-class leader in the
engineering, manufacturing and marketing of chassis and aftermarket
parts for emergency response, recreational vehicle (RV), defense
and specialty vehicles. End users recognize and request the Spartan
Chassis brand, which consistently delivers superior performance,
exceptional safety ratings and innovations that distinguish us from
the competition. Visit Spartan Chassis at
www.spartanchassis.com.
About Spartan Motors
Spartan Motors, Inc. designs, engineers and manufactures
specialty chassis, specialty vehicles, truck bodies and aftermarket
parts for the recreational vehicle (RV,) emergency-response,
defense, government services, delivery and service markets. The
Company's brand names – Spartan™, Spartan Chassis™, Spartan ERV™
and Utilimaster® - are known for quality, performance, service and
first-to-market innovation. The Company employs approximately 1,700
at facilities in Michigan, Pennsylvania, South Dakota and Indiana.
Spartan reported sales of $470 million in 2013 and is focused on
becoming a global leader in the design, engineering and
manufacturing of specialty vehicles and chassis. Visit Spartan
Motors at www.spartanmotors.com.
CONTACT: Russell T. Chick
Corporate Director of Marketing
Spartan Motors, Inc.
517.997.3852
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