Council Extends Investment in Verint Digital First Engagement
Management to Support Its Moray Connected Initiative
Programme Designed to Drive Enhanced Online Customer
Experiences, Reduce Costs and Improve the Delivery of Essential
Services
Verint® Systems Inc. (Nasdaq: VRNT) today announced that Moray
Council extended its investment and is implementing additional
digital first capabilities from its Engagement Management™ suite.
Among these are the software’s “myaccount” customer portal and
search functionality.
Moray Council currently uses the Verint solution to support its
“Moray Connected” initiative, which enables citizens to manage
their council services simply, safely and when convenient for them.
Leveraging the software, it also benefits from the ability to
reduce administration costs, as well as focus more time and
resources on delivering essential services within the Scottish
council region of Moray.
Based between Aberdeenshire and the Highlands in Scotland, Moray
Council’s 4,500 employees respond to the needs of more than 95,000
residents about such services as council tax, transportation and
housing. As part of an ongoing digital initiative—the Moray
Connected Project—the council is focused on offering consistent,
high-quality services that reflect the needs of local citizens and
its growing online user base, as well as creating tools to help
citizens manage their council services effectively and efficiently
through their own customer portal.
As a unitary authority, Moray Council provides a wide range of
services, such as housing and roads, to a variety of customer
types, including citizens, businesses, visitors and parents. To
support citizen needs, the council is developing user-friendly
digital services with around-the-clock access to information and
online reporting. From managing housing payments to benefits
registration, the planned programme of new, integrated online
services is designed to empower citizens to do this without being
restricted by office operating hours.
“We partnered with Verint because we are confident that it can
provide us with the right support to help us propel our digital
initiatives,” says Andy Donegan, Moray Connected Project Leader,
Moray Council. “Citizens will be able to use our online services
wherever they are, which means that requests can be processed
faster. Importantly, this digital transformation will also reduce
administration costs moving forward, so that we can focus our
resources on delivering essential services and innovation
elsewhere.”
David Moody, Verint VP and global practice leader for government
and public sector, adds, “We’re delighted to support Moray Council
as it further develops and nurtures its Moray Connected project.
The team at the council sought a solution that would support a
broad range of online services delivered in an agile manner by
non-technical staff. With the flexibility of our solution, the
council also has simplified its software estate, reducing risk and
cost. We look forward to continuing to support Moray Council on its
journey and in delivering more operational efficiencies moving
forward.”
The Council expanded its investment in Verint digital first
engagement management—adding customer “myaccount” portal and
search—in the second half of 2016, and has completed
implementation. The solution capabilities are now live in its
service network.
About Moray Council
Moray Council area stretches from Tomintoul in the south to the
shores of the Moray Firth, from Keith in the east to Forres in the
west. The council and its 4,500 employees respond to the needs of
95,510 residents in this beautiful part of Scotland, nestled
between Aberdeenshire and the Highlands.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organisations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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