Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
04 January 2024 - 12:30AM
Business Wire
Verint’s Open Platform is Designed with Artificial
Intelligence and Data at its Core to Help Brands Orchestrate the
New Workforce of People and AI-Powered Bots Working Together
Seamlessly
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced the booking of a contract valued at more than $49 million
from a leading U.S. healthcare company to increase customer
experience (CX) automation in their customer operations.
“We are pleased to receive this strong endorsement of our
differentiated open platform and CX Automation strategy. Earlier
this year, we announced our next generation, AI-powered open
platform. This large contract, which includes the deployment of
more than 12 AI-powered bots, is another proof-point that our
differentiated open platform is gaining momentum along with our
ability to monetize our strong AI capabilities,” says Verint’s Dan
Bodner, chief executive officer.
Verint’s Open Platform is designed with artificial intelligence
(AI) and data at its core to orchestrate the new workforce of
people and AI-powered bots working together seamlessly. Today, the
Verint Open Platform enables brands to deploy more than 35
AI-powered bots at their own pace. Rather than continuing to hire
more people, brands can now leverage the Verint Open Platform to
augment the human workforce and create additional work capacity and
elevated customer experiences.
Bodner added, “The Verint Platform is completely open to make it
easy for large customers to rapidly deploy AI innovation with no
disruption to their workforce or to their customers. Like many
other consumer-centric industries, leading healthcare companies are
seeking an AI-powered open platform to delight their customers and
deliver strong business outcomes.”
The healthcare company contract, which was on Verint’s fiscal
fourth quarter roadmap, has a five-year term and includes new
Verint solutions as well as an expansion of existing solutions
already deployed by the customer. As part of the contract, Verint
will deploy 12 of its AI-powered bots such as: Real-Time Coaching
Bots, Quality Bots, and the Interaction Wrap-up Bot, Agent Virtual
Assistant Bot, Data Insights Bot, and Intent Discovery Bot.
Visit Verint Open Platform and Verint Specialized Bots to learn
more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including over 85 of the Fortune 100 companies – rely on Verint’s
open customer engagement platform to harness the power of data and
AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240103792786/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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