PROVO, Utah and SEATTLE, July 26,
2021 /PRNewswire/ -- Qualtrics, (Nasdaq: XM), the
world's No. 1 Experience Management (XM) provider and creator of
the XM category, today announced that leading organizations chose
Qualtrics during the second quarter of 2021 to design new
experiences and improve existing ones for their customers,
employees, products and brands.
Mitsubishi Heavy Industries, Ltd., eHealth, Tokyo University of Science, Noom, Prince Hotels,
Inc., Virgin Cruises, Circle K Stores, and trivago were just some
of the organizations that invested in experience management
recently.
"Today, the experiences companies deliver are absolutely vital
to staying competitive," said Qualtrics CEO Zig Serafin. "Every company is going through an
experience transformation. They're turning to Qualtrics to help
them deliver breakthrough experiences for their employees and
customers, and we've never been more relevant."
More than 13,500 organizations around the world, including 85%
of the Fortune 100, trust Qualtrics to help them design new ways of
working based on employee feedback, and use customer feedback to
design products and experiences that attract and retain loyal
customers. Leading organizations that invested in Qualtrics during
the second quarter are leveraging experience management to deliver
breakthrough experiences in the following ways:
Brick-and-mortar retail is poised for a post-pandemic surge, and
URBN, parent company of iconic brands like Urban Outfitters,
Anthropologie, and Free People, is ready to differentiate itself
with experience. Two years ago, Urban Outfitters partnered with
Qualtrics to create a state-of-the-art customer experience program.
Now in Q2, Qualtrics expanded its relationship with URBN to spread
experience management to all of the retail giant's brands. With
everything on one platform, URBN brands can reimagine their
customers' experiences by creating a holistic picture of customers
and their habits while creating seamless experiences throughout the
brand.
In the quarter, American Honda Motor Co., the North
American subsidiary of the Honda Motor Company, selected Qualtrics
to give them a more unified view of the customer experience across
their brands, including Honda and Acura. Honda is working to create
the best experiences within the automotive industry, inspired by
best-in-class experience brands. They chose Qualtrics because of
our leadership and breadth of expertise in the experience space.
With Qualtrics, Honda is enabling its teams to listen to feedback
along the entire customer journey and reimagining their digital
customer experience programs to set the standard for experience
innovation.
The Financial Times is one of the world's most
respected publishers. The team wanted to measure the effectiveness
of its brand campaigns. With Qualtrics BrandXM, it's able to
collect, analyze and act on all of its social, brand and customer
experience data in one place, getting a 360 view of its global
campaigns and understanding ROI.
Ardent Health Services is one of the industry's most
innovative health care systems, with 30 hospitals, more than 180
ambulatory care locations and 25,000 employees nationwide. Last
quarter, Qualtrics formed a new relationship with Ardent to
transform and elevate the experiences of both patients and health
care workers. With Qualtrics, Ardent will be able to consolidate
its existing listening programs and assessments onto a single
platform and continuously listen and respond to patient and
employee feedback in real time. The Qualtrics platform will also
offer insights into the connection between patient and employee
experience, allowing Ardent to implement changes that will most
efficiently improve both.
In Q2, we formed a new relationship with Beneva, the
largest mutual insurance company in Canada. For many insurance companies, customer
information is often siloed, making it difficult to create a
holistic picture of the individual and their needs. Beneva is
breaking down those silos, using Qualtrics as their single customer
experience platform. With Qualtrics, they'll get to know and serve
their customers as people by gathering insights from a variety of
customer touchpoints, like customer care calls and social media.
With this data centralized on a single platform, Beneva will be
able to help customers across the organization in a caring and
personalized way.
Never before has innovation in health care and medical
technology been so in demand and so critical. As one of the
industry's biggest names, B. Braun is stepping up to meet
the challenge and help health care organizations around the world
to grow, evolve and embrace new digital technologies. At every
step, it's listening to its customers and frontline employees,
designing experiences based on real-time feedback from those on the
ground. On a single platform, it's able to listen at critical touch
points across its contact centre and vast digital estate - with
integrations to Adobe and Salesforce critical to B. Braun's ability
to remove data silos and act quickly.
Faurecia is one of the world's leading automotive
technology companies providing solutions for the cockpit of the
future and sustainable mobility. Its 114,000 employees in 35
countries are central to the success of the company. With Qualtrics
and our partner Korn Ferry, Faurecia
is getting closer to its employees by moving away from bi-annual
engagement surveys to design a modern, global employee experience
program. With more regular listening, it will enable the
organization to better understand the needs and expectations of
their teams and take action to drive up engagement and
retention.
Merck KGaA is a leading science and technology
company, with nearly 60,000 employees across 66 countries. For two
years it has run its employee engagement program on Qualtrics, but
the last 18 months have transformed the way the company wants to
design and improve employee experience. Now, Merck KGaA is using
more frequent, more relevant employee pulses to help managers
understand their teams' needs, as well as to achieve the main
strategic ambition that employees have everything they need to
serve patients, scientists and customers.
Last quarter, we expanded our relationship with The Trevor
Project, the world's largest suicide prevention and crisis
intervention organization for LGBTQ (lesbian, gay, bisexual,
transgender, queer, and questioning) young people. For an LGBTQ
young person in crisis, it can be difficult to know where to turn
for help. With Qualtrics, The Trevor Project hopes to become
top-of-mind for all LGBTQ young people who are looking for support
and resources. Using the Qualtrics BrandXM platform, the
organization will work to expand its awareness among LGBTQ young
people and beyond — in service of its mission to always be there
for LGBTQ youth in crisis.
ReadyRefresh expanded its relationship with
Qualtrics this past quarter. ReadyRefresh will leverage the
brightest minds at Qualtrics and the Qualtrics XM Institute to
identify key areas for improvement in their customer experience
journey. Qualtrics' ability to perform the advanced analytics and
innovative automations necessary for this unique insight will not
only improve NPS and satisfaction scores, but because of Qualtrics'
ability to automate workflows in real-time, ReadyRefresh will
continue to grow rapidly. As more data is collected from
ReadyRefresh customers' unique experiences, they can see, act,
respond, and change as consumer expectations evolve.
In response to the continued rise of ecommerce, demand for
freight and logistics services is increasing. Toll Global
Express — a leading logistics and express delivery provider —
expanded its Qualtrics CustomerXM platform in Q2 to identify
actions the organisation can take to strengthen its position as the
delivery partner of choice in an increasingly competitive
market.
For more details on Qualtrics' second quarter of 2021, visit
https://www.qualtrics.com/investors/events/
About Qualtrics
Qualtrics, the world's No. 1 Experience Management (XM) provider
and creator of the XM category, is changing the way organizations
manage and improve the four core experiences of business—customer,
employee, product, and brand. Over 13,500 organizations around the
world are using Qualtrics to listen, understand, and take action on
experience data (X-data™)—the beliefs, emotions, and intentions
that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps
businesses attract customers who stay longer and buy more, engage
employees who build a positive culture, develop breakthrough
products people love, and build a brand people are passionate
about. To learn more, please visit qualtrics.com.
Contact:
press@qualtrics.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/leading-organizations-around-the-world-choose-qualtrics-to-deliver-breakthrough-experiences-for-customers-and-employees-301340777.html
SOURCE Qualtrics