Zscaler’s Longest-Standing Customer, The Arc Mid-Hudson, Advances Security Capabilities for Mobile Healthcare Workers and Patient Data
27 October 2022 - 11:00PM
Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security,
today announced that its first and long-standing customer of more
than 15 years, The Arc Mid-Hudson, is leveraging the power of the
Zscaler Zero Trust Exchange™ security platform to support its
transition from a site-based human services provider to a remote
and highly mobile service model. To support this significant shift,
the Zscaler Zero Trust Exchange plays a critical role in securing
The Arc Mid-Hudson’s employees, safeguarding customer information,
and maintaining data protection compliance with stringent
healthcare privacy regulations.
A Zscaler customer since 2007, The Arc Mid-Hudson is a
not-for-profit human services organization in New York State
dedicated to supporting more than 1,300 individuals with
intellectual and developmental disabilities. The Arc
Mid-Hudson has over 50 remote sites and approximately 1,230
employees primarily involved in client care services. Employees who
work onsite at residential facilities or engage with clients out in
the community require secure, reliable access to resources from
both company-owned and personal devices. “The Zscaler Zero Trust
platform helps ensure that the systems used by our employees work
as smoothly, efficiently, and securely as possible without getting
in the way of providing the highest level of care for our
clientele,” said Kenneth Dales, CIO at The Arc Mid-Hudson. “We've
relied on Zscaler’s cloud-native platform to accelerate our secure
digital transformation initiatives and implement new security
capabilities rapidly. And, for the most part, I'd say we've been
moving at a rapid pace in that regard.”
Zscaler’s platform was implemented as part of a multi-agency
collaborative; the merger of two of these organizations formed what
is now known as The Arc Mid-Hudson. Today, the organization is
using Zscaler Internet Access for fast and secure internet and SaaS
access for its diverse, hybrid workforce. Zscaler provides
scalable, high-performance, and consistent protection for
employees, no matter where they are or what device they are
using.
The Arc Mid-Hudson is diligent about maintaining data integrity
to comply with the Health Insurance Portability and Accountability
Act (HIPAA) and the New York SHIELD Act, which has similar
provisions. Healthcare compliance regulations require healthcare
organizations to follow a strict set of rules for data-sharing and
disclosure of protected health information (PHI). If security
breaches do occur, penalties can be severe. While cloud
technologies are helping healthcare providers like The Arc
Mid-Hudson improve their standard of care and provide better
information, client data now travels over internet connections,
potentially exposing it to breaches and attacks.
In an effort to keep up with compliance standards, The Arc
Mid-Hudson deployed Zscaler’s proxy-based architecture with Secure
Sockets Layer (SSL) inspection to monitor traffic to and from the
organization for hidden malicious code, data exfiltration and other
misuses of SSL encryption. The solution accomplishes this without
performance degradation or increasing latency. The organization
also added Zscaler’s Nanolog Streaming Service (NSS) capabilities
to stream logs from users and locations into The Arc Mid-Hudson’s
security information event management (SIEM) software for deeper
analysis, compliance assurance in the area of log archiving, and
comprehensive reporting. Implementation of SSL and NSS capabilities
are part of a larger data protection and integrity initiative at
The Arc Mid-Hudson.
The Arc Mid-Hudson has seen many positive outcomes from its
Zscaler deployment for both IT and customer service teams,
including substantial savings by eliminating hardware and
associated CapEx / OpEx costs, fewer risks from onsite equipment
failure, and the ability to rapidly respond to security issues or
necessary configuration changes.
“When we first introduced Zscaler’s foundational secure web
gateway technology, we recognized the increased growth in employee
mobility and their desire to access work-related applications that
were already starting to migrate to the cloud,” said Srikanth
Devarajan, VP & GM, Zero Trust for Workloads - and founding
engineer, Zscaler.
“This new and rapidly emerging workstyle, hinged on mobility and
the cloud, drove our vision to completely rearchitect security and
disrupt the decades-old model of hub-and-spoke networks secured
with ineffective firewalls and VPNs,” said Narinder Paul, VP &
GM, Data Protection and founding engineer, Zscaler. “It is
extremely rewarding to redefine network security by introducing the
world’s largest in-line security cloud platform that uses policy
enforcement to connect users directly to applications and resources
– never the corporate network – has now become a reality and is
currently protecting thousands of enterprises globally.”
For more details about Zscaler solutions, visit the Zscaler Zero
Trust Exchange.
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so
customers can be more agile, efficient, resilient, and secure. The
Zscaler Zero Trust Exchange protects thousands of customers from
cyberattacks and data loss by securely connecting users, devices,
and applications in any location. Distributed across more than 150
data centers globally, the SSE-based Zero Trust Exchange is the
world’s largest in-line cloud security platform.
About The Arc Mid-Hudson
The Arc Mid-Hudson is a private not-for-profit agency founded by
families in Ulster, Greene, and Putnam Counties who believed that
their children with disabilities should have the same opportunities
as their peers. Supporting 1,324 people from preschool through
adulthood, our mission is “To empower people with intellectual and
other developmental disabilities to achieve and experience the
highest quality of life.” We are guided by the core values of
respect, integrity, compassion, and excellence.
The Arc Mid-Hudson believes each person is unique. We provide
individualized services to every person, featuring a broad range of
innovative and effective programs designed to foster independence,
productivity, and participation in community life. With over 1,300
employees, The Arc Mid-Hudson is one of the largest employers in
the area.
Media ContactsNatalia WodeckiGlobal
PR Directorpress@zscaler.com
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